Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLIJ3002 Mapping and Delivery Guide
Apply quality systems
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | TLIJ3002 - Apply quality systems |
---|---|---|---|
Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit involves the skills and knowledge required to apply quality systems in workplace operations in accordance with relevant regulations and workplace quality standards within the transport and logistics industry. It includes working within a quality improvement system and using quality improvement systems, tools and techniques in accordance with enterprise procedures.Work is performed under some supervision, generally within a team environment.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment. As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment. Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions. Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Resources for assessment include: a range of relevant exercises, case studies and/or simulations relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry applicable documentation including workplace procedures, regulations, codes of practice and operation manuals. |
||
Prerequisites/co-requisites | |||
Competency Field | J – Quality |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Work within a quality improvement system | ||||||||
Element: Instructions are followed and duties are performed either individually or as a member of a work team within a quality improvement system | ||||||||
Element: Work is completed either individually or as a member of a work team in accordance with standards as defined in workplace policies and procedures | ||||||||
Element: Use quality improvement systems, tools and techniques | ||||||||
Element: Variations from required standards in the quality of services and/or products are detected and reported in accordance with workplace procedures | ||||||||
Element: Quality of operations/service is monitored and adjusted as required to ensure internal and external customer satisfaction | ||||||||
Element: Quality improvement tools and techniques are used individually and as part of a work team to systematically improve the quality of work, services and/or products |