Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLIL2008 Mapping and Delivery Guide
Complete routine administrative tasks
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | TLIL2008 - Complete routine administrative tasks |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit involves the skills and knowledge required to complete routine administrative activities within the transport and logistics industry, in accordance with relevant regulations and workplace procedures.It includes receiving and distributing incoming mail, receiving and despatching outgoing mail, filing documents, and receiving and relaying written and oral messages. Work is performed under supervision. No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment. As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment. Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions. Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Resources for assessment include: a range of relevant exercises, case studies and/or other simulations relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry applicable documentation including workplace procedures, regulations, codes of practice and operation manuals. |
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Prerequisites/co-requisites | |||
Competency Field | L - Resource Management |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Receive and distribute incoming mail | ||||||||
Element: Incoming mail is checked and registered to ensure accuracy of records | ||||||||
Element: Urgent and confidential mail is identified and distributed promptly to addressee | ||||||||
Element: Mail is sorted and despatched to nominated person/location | ||||||||
Element: Damaged, suspicious or missing items are recorded and reported as required, in accordance with workplace procedures | ||||||||
Element: Receive and despatch outgoing mail | ||||||||
Element: Outgoing mail is collected from organisational sections, checked and sorted to ensure all items are correctly prepared for despatch | ||||||||
Element: Mail items are collated, recorded in the register as required and correctly despatched to meet designated timelines | ||||||||
Element: File documents | ||||||||
Element: Documents are classified, sorted and filed in accordance with workplace procedures | ||||||||
Element: Classification uncertainties are referred to other personnel in accordance with workplace procedures | ||||||||
Element: Documents are identified and retrieved | ||||||||
Element: Specified files/records are located within designated timelines | ||||||||
Element: Located files are extracted from system and despatched to nominated person | ||||||||
Element: Security and confidentiality procedures are followed | ||||||||
Element: Receive and relay written and oral messages | ||||||||
Element: Messages are received and accurately recorded | ||||||||
Element: Areas of uncertainty are clarified with message conveyor where feasible | ||||||||
Element: Messages are relayed to nominated person within designated timelines |