Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
WRHSM501A Mapping and Delivery Guide
Manage hairdressing services and sales delivery
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | WRHSM501A - Manage hairdressing services and sales delivery |
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Description | This unit describes the skills and knowledge required to develop and integrate a range of operational management strategies to resource, monitor, maintain and improve the delivery of hairdressing services and associated sales. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit involves integrating a full range of operational management strategies and tasks to maintain and improve hairdressing services and sales delivery in a hairdressing salon. It involves developing strategies, communicating them to the salon team and creating a productive work environment that offers the optimum range of hairdressing products and services, as well as level of customer service, available to clients. Knowledge of the sources of product supply; relevant hairdressing awards, legislation and statutory requirements; and pricing and stock-control procedures is also required.In the context of an assessment-only and/or a training delivery and assessment pathway, units of competency that relate to this unit are identified in the evidence guide of this unit. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Hairdressing |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Maintain and improve hairdressing services and sales delivery. |
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Element: Maintain and improve salon turnover and profit margin. |
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Element: Manage contingencies. |
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Element: Negotiate the supply of product. |
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Element: Coordinate staff training and support. |
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Element: Provide a harmonious and productive working environment. |
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