Application
This unit of competency describes the skills and knowledge required to prepare and conduct a tour or presentation within an animal care facility to meet the needs of a wide range of audiences.
This unit is applicable to those working in animal care industry sectors where tours or presentations are conducted. The tour may be a regular part of business operations, such as in a captive animal facility, or it may be a promotional activity aimed at attracting new clients, such as at a boarding kennel.
This unit applies to individuals who work under general supervision and exercise limited autonomy, who undertake defined activities and work in a structured context.
No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
NOTE: The terms 'occupational health and safety' (OHS) and 'work health and safety' (WHS) generally have the same meaning in the workplace. In jurisdictions where the national model WHS legislation has not been implemented, RTOs must contextualise the unit of competency by referring to current OHS legislative requirements.
Elements and Performance Criteria
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare for tour or presentation | 1.1 Wear appropriate identification and uniform while on duty according to organisation's policies and procedures 1.2 Confirm purpose of tour or presentation with supervisor 1.3 Read daily information sheets if provided, and clarify questions with the supervisor 1.4 Collect materials and equipment for presentation 1.5 Adjust standard tour or presentation to meet specific group needs 1.6 Identify and take action to minimise the risks to self, the public and the animal |
2. Conduct tour or presentation | 2.1 Use public speaking and presentation skills effectively to engage the audience 2.2 Provide current and accurate information in a format suitable for the group 2.3 Treat and handle animals safely and humanely if used in presentation, according to organisation's policies and procedures and WHS requirements 2.4 Encourage audience members to ask questions and participate where appropriate 2.5 Complete the tour or presentation within the required timeframe and in accordance with the needs of the group |
3. Return animals and resources after the presentation | 3.1 Return animals to their section if used 3.2 Record the animals' behaviour and food intake, and report to the supervisor 3.3 Check materials and equipment and return to the appropriate area 3.4 Provide feedback on tour or presentation to the supervisor and according to the organisation's policies and procedures |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.
Skill | Description |
Reading | Interpret and follow facility policies and procedures |
Writing | Complete routine forms accurately and appropriately |
Get the work done | Use presentation equipment effectively, problem-solving issues as they arise |
Sectors
General Animal Studies (GAS)