Application
This unit of competency describes the skills and knowledge required to plan, implement and review a quality assurance program.
This unit applies to individuals who take personal responsibility and exercise autonomy in undertaking complex work. They demonstrate deep knowledge in a specific technical area and analyse, design and communicate solutions to sometimes complex problems.
No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.
Elements and Performance Criteria
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine quality assurance objectives for the enterprise | 1.1 Assess future market requirements for quality assured products 1.2 Determine premiums for quality assurance products 1.3 Assess strategic benefits of a quality assurance program |
2. Plan the quality assurance program and develop implementation strategies | 2.1 Define product quality standards 2.2 Audit current status of products and operations 2.3 Evaluate and cost industry quality assurance programs 2.4 Document required processes and practices in the quality assurance program manual and prepare an implementation plan |
3. Implement the quality assurance program | 3.1 Document instructions defining task and process requirements 3.2 Implement contractor and staff training 3.3 Confirm communication takes account of social, cultural and ethnic backgrounds 3.4 Introduce changes to processes and practices 3.5 Establish processes to monitor and verify product quality 3.6 Introduce recording systems 3.7 Validate operating instructions under conditions to verify their suitability 3.8 Analyse problems and issues and resolve appropriately, promptly and decisively 3.9 Conduct system analysis, HAACCP or related processes |
4. Review the quality assurance program | 4.1 Establish reporting formats 4.2 Implement mechanisms for gaining feedback information 4.3 Make preparations for quality assurance audits |
Evidence of Performance
The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.
The candidate must provide evidence that they can:
determine quality assurance objectives for the enterprise
plan the quality assurance program and develop implementation strategies
implement the quality assurance program
review the quality assurance program
maintain required records to support quality assurance
use industry standard terminology.
Evidence of Knowledge
The candidate must demonstrate knowledge of:
market projections and customer requirements
cost/benefit of quality assurance implementation
system analysis, HAACCP or related processes
enterprise culture and values
leadership and administrative skills
human resources induction practices
human resources performance monitoring practices.
Assessment Conditions
Assessors must satisfy current standards for RTOs.
Foundation Skills
Foundation Skills essential to performance are explicit in the performance criteria of this unit of competency.
Range Statement
Sectors
Work (WRK)