Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Identify quality standards

1.1 Workplace instructions are interpreted to identify work area processes and required materials

1.2 Workplace quality goals are identified and confirmed

1.3 Work plan is prepared for review of quality improvements

2. Monitor quality standards

2.1 Work processes are monitored for effectiveness according to workplace procedures and resources

2.2 Quality performance standards are maintained according to the workplace quality plan

3. Suggest corrective activity

3.1 Deviations to the quality standards are identified and corrective actions are considered

3.2 Implementation plan for changes is confirmed

3.3 Procedures reflecting proposed improvements are confirmed

3.4 Deviations and proposed corrective actions are documented and referred to appropriate personnel

4. Implement adjustments

4.1 Quality process improvements are approved and implemented

4.2 Improved process is reviewed and validated

4.3 Workplace documents are completed according to workplace procedures

Skills

Description

Reading skills to:

interpret workplace procedures and workplace quality standards.

Writing skills to:

legibly enter information into quality assurance documents

legibly complete quality improvement reporting documents

complete quality control checklists and graphs.

Oral communication skills to:

expand knowledge of workplace quality standards from discussions with co-workers

communicate recommendations for quality improvement with appropriate personnel.

Problem-solving skills to:

interpret and apply workplace quality ideas and proposals to improve work outcome.

Teamwork skills to:

involve production co-workers with processes and work outcomes.

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Workplace instructions must include:

engineering specifications and drawings

machine set-up procedures

operator instruction sheets (OIS) or workplace equivalent

preventative maintenance checklists

process control plans (PCPs) or workplace equivalent

reporting and communication procedures

standard operating procedures (SOPs) or workplace equivalent

use and operation of tools and equipment.

Workplace procedures must include:

continuous improvement processes and standards

quality guidelines

recording and reporting.

Resources must include:

work orders, job cards, quotes and estimates, and job specifications

work reports

work to be inspected

workplace quality standards and documentation.

Quality performance standards must include:

developing and producing motor vehicles

manufacturing and designing continuous improvement plans

production quality management techniques

production quality plans and drawings.