Work involves undertaking a vehicle loss assessment and identifying repair requirements of a damaged vehicle in the loss assessment environment. Loss assessments may relate to light vehicles, commercial vehicles, heavy vehicles, agricultural and plant equipment, recreational vehicles and motorcycles.

ELEMENT

PERFORMANCE CRITERIA

1. Prepare for vehicle assessment

1.1. Assessment information is gathered

1.2. Assessment information is read and interpreted

1.3. Materials, resources and safety equipment are located and checked for safe use

2. Inspect vehicle

2.1. Vehicle assessment process is determined and followed

2.2. Vehicle to be inspected is located

2.3. Workplace health and safety (WHS) requirements are read and complied with

2.4. Vehicle is inspected in line with insurance claim requirements and workplace policies and procedures

2.5. Preferred dismantling and inspection methods are determined that conform to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements

2.6. Dismantling and inspection methods are negotiated and agreed with the repair estimator in a fair and transparent manner

2.7. Damage and faults to vehicle system and component are determined

2.8. Required outsourcing to specialist services is determined

3. Determine vehicle repair action

3.1. Preferred repair method for vehicle system and components is selected that conforms to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements

3.2. Preferred repair methods for paint, trim and accessories are selected that conform to vehicle manufacturer, component suppliers, workplace policies and procedures, and legal requirements

3.3. Job procedures are determined that minimise waste material

3.4. Repair methods are communicated and agreed to with repairer and/or specialist services

3.5. Estimated cost of repairs is calculated

3.6. Settlement action is decided and agreed to with repairer and/or specialist services

4. Prepare assessment report

4.1. Repairs are authorised where assess and authorise instructions are included in assessment information

4.2. Where assess without prejudice is included in assessment information a settlement amount is determined and documented

4.3. Recommendations are documented as required by industry and organisation

4.4. Assessment report is completed including either authorised estimated cost of repairs or settlement amount

5. Complete post assessment administration

5.1. Assessment report is submitted according to workplace policies and procedures

5.2. Repairer invoice is compared against authorised cost estimate

5.3. Discrepancies between invoice and authorised costs are investigated where applicable following industry codes and legislative requirements

5.4. Payment of invoice is validated where the invoice and authorised cost are confirmed

Required skills

technical skills to recommend dismantling and repair procedures

communication skills to:

engage with repairers and specialist providers

obtain vehicle assessment information from others

report work outcomes and problems

literacy skills to:

interpret assessment information

interpret technical information and specifications

use common industry terminology

analyse information relating to insurance claims and inspection requirements

understand safety procedures

write vehicle assessment reports

numeracy skills to:

calculate cost estimates

interpret technical measurements

compare invoice and cost estimates

problem-solving skills to:

identify and avoid planning and scheduling problems

identify technical and procedural problems

prevent time and material wastage

technology skills to use communication devices and computerised equipment to:

determine current values and costs

prepare vehicle assessment reports

search and gather supporting material, including online material

take, locate, download and view digital images

Required knowledge

technical knowledge of motor vehicle mechanical, electrical, surface and structural:

damage and faults

dismantling and repair methods

transferred damage and individual vehicle design

methods of sourcing current retail costs of vehicles and vehicle components and materials

vehicle inspection and damage assessment procedures and methodologies, including repair set-ups and dismantling procedures

current assessing and quoting methodologies

relevant automotive websites to locate current best practice and future trends information

general insurance industry knowledge, including relevant sections of:

contract and insurance law

Insurance Contracts Act

intellectual property

Motor Vehicle Insurance and Repair Industry Code of Conduct

personal legal liability

State or Territory Fair Trading Act

methods of sourcing manufacturer and component supplier specifications, including workshop manuals and repair guides

applicable commonwealth, state or territory laws, regulations and standards relating to inspecting vehicles and determining vehicle damage, including:

environmental regulations

legislation

Workplace Health and Safety Act

workplace policies and procedures relating to inspecting vehicles and determining vehicle damage, including:

quality requirements

recording and reporting procedures

use of digital images

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy all of the requirements of the performance criteria and required skills and knowledge.

A person who demonstrates competency in this unit must be able to:

gather, read and interpret vehicle assessment information

determine and communicate dismantle, inspection and repair methods for paint and mechanical damage

prepare and submit vehicle assessment report

compare repairer invoice against authorised cost estimates

identify and investigate discrepancies where applicable.

Context of, and specific resources for assessment

Competency is to be assessed in the workplace or a simulated workplace environment that accurately reflects performance in a real workplace setting.

Assessment is to occur:

using standard workplace practices and procedures

following safety requirements

applying environmental constraints.

Assessment is to comply with relevant:

regulatory requirements

Australian standards

industry codes of practice.

The following resources must be made available for the assessment of this unit:

a range of vehicles with both minor and extensive vehicle damage

relevant information, including manufacturer and component supplier specifications, workshop manuals and repair guides

relevant materials, resources and safety equipment, including digital camera, paperwork and PPE kit

relevant WHS materials, including workshop WHS procedures

vehicle assessment information, including assessment notification, digital images and quote.

Method of assessment

Assessment must satisfy the endorsed Assessment Guidelines of this Training Package.

Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with the application of required skills and knowledge.

Assessment methods must be by direct observation of tasks and include questioning on required skills and knowledge to ensure correct interpretation and application.

Competence in this unit may be assessed in conjunction with other units which together form part of a holistic work role.

Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate the needs of diverse clients.

Assessment processes and techniques must be culturally sensitive and appropriate to the language, literacy and numeracy capacity of the candidate and the work being performed.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Assessment information may include:

assessment notification detailing:

claims handler

driver details

incident details

insurance policy details where applicable

report items

vehicle details

vehicle inspection details, including assess without prejudice or assess and authorise

vehicle location

vehicle owner details

digital images

quote for repairs.

Materials, resources and safety equipment may include:

digital camera

electronic or paper-based information and reports

internet connection

laptop

maps

personal protective equipment (PPE) kit, which may contain:

dust masks

glasses

hand cleaner

overalls

safety boots

sharps gloves

sunscreen

torch

vest

tablet.

WHS requirements may include:

ensuring safe location of vehicle to be inspected

following workshop WHS procedures

testing vehicle for safety and sharps.

Specialist services may include:

air conditioning

automotive glaziers

battery electric vehicle (BEV)

brake systems

cooling systems

electrical and electronic systems

hybrids

liquid petroleum gas (LPG)

suspension and wheel alignments

transmission

trimming.

Minimise waste material may include:

exchange parts

manage waste

recycled parts.

Settlement action may include:

cash settlement

repair

total loss.

Recommendations may include:

additional labour

additional parts

approved or denied report items

in-house specialist repair services

sublet specialist repair services.

Vehicle Body

Sector

Loss Assessment or Repair Quoting

This unit contains employability skills.