This unit involves the skills and knowledge required to service customer airline contracts in compliance with relevant regulatory requirements of the Civil Aviation Safety Authority (CASA) and national operating standards.

It includes interpreting customer airline contract requirements, coordinating the provision of contracted airline services, handling problems and issues, and completing all required documentation.

This unit addresses aviation non-technical skill requirements (mental, social and personal-management abilities) of aviation personnel and contributes to safe and effective performance in complex aviation operational environments.

Operations are conducted as part of recreational, commercial and military aircraft activities across a variety of operational contexts within the Australian aviation industry.

Work is performed independently or under limited supervision as a single operator or within a team environment.

Licensing, legislative, regulatory or certification requirements are applicable to this unit at time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Interpret customer airline contract requirements

1.1

Details of customer airline contract services and provisions are obtained and accurately interpreted

1.2

Appropriate action is taken to prepare for and organise the provision of contracted services to a customer airline

1.3

Team work is used to maximise efficiency and effectiveness

2

Coordinate the provision of customer airline contract services

2.1

Provision of customer airline contract services is coordinated in accordance with contract specifications and standards, precision timing schedules, regulatory requirements and workplace procedures

2.2

Appropriate liaison is maintained with customer airline representatives concerning pertinent issues of service delivery in accordance with workplace procedures and contract arrangements

2.3

Safe use of required equipment and materials is monitored in accordance with regulatory requirements and workplace procedures

2.4

Appropriate action is taken to ensure correct manual handling techniques used are in accordance with work health and safety (WHS)/occupational health and safety (OHS) requirements

2.5

Compliance with safety and security requirements is implemented and monitored throughout service period

2.6

Hazards are identified and appropriate risk management actions are implemented in accordance with workplace procedures

2.7

Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements

2.8

Available opportunities are identified to enhance service delivery and appropriate action is taken to suggest and/or implement identified opportunities in accordance with workplace procedures

3

Handle problems and issues

3.1

Problems and issues with customer airline contracts are identified and processed or reported in accordance with customer airline contract provisions

3.2

Identified problems and irregularities in service delivery are resolved in consultation with customer airline representatives in accordance with workplace procedures and contract arrangements

4

Complete documentation

4.1

Documentation requirements for servicing customer airline contracts are confirmed

4.2

Documentation for servicing customer airline contracts is completed and processed in accordance with workplace procedures, contract specifications and relevant regulatory requirements

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Not applicable.

R – Contract and Procurement