Application
This unit describes the skills and knowledge required to develop basic communication skills in the workplace in particular gathering, conveying and receiving information together with completing assigned written information.
It applies to individuals working under direct supervision who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Identify workplace communication procedures | 1.1 Identify organisational communication requirements and workplace procedures with assistance from appropriate people 1.2 Identify appropriate lines of communication with supervisors and colleagues 1.3 Seek advice on the communication method/equipment most appropriate for the task |
2 Communicate in the workplace | 2.1 Use effective questioning, and active listening and speaking skills to gather and convey information 2.2 Use appropriate non 2.3 Encourage, acknowledge and act upon constructive feedback |
3 Draft written information | 3.1 Identify relevant procedures and formats for written information 3.2 Draft and present assigned written information for approval, ensuring it is written clearly, concisely and within designated timeframes 3.3 Ensure written information meets required standards of style, format and detail 3.4 Seek assistance and/or feedback to aid communication skills development |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 3.1 | Reviews textual information to identify communication requirements and organisational procedures |
Writing | 3.2, 3.3 | Drafts simple texts using appropriate grammar, spelling and punctuation in accordance with organisational standards Proofreads own texts for accuracy and compliance with organisational requirements |
Oral Communication | 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.2, 3.4 | Asks questions and listens to gain information or confirm understanding Listens and follows instructions |
Navigate the world of work | 1.1, 1.2, 3.1, 3.3, 3.4 | Follows organisational policies and procedures and practices relevant to own role Develops skills required to carry out own role by seeking and acting on feedback |
Interact with others | 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.4 | Follows instructions regarding what and how to communicate Seeks to cooperate with others to achieve results in immediate work context |
Get the work done | 1.3, 2.3, 3.1, 3.2, 3.3 | Follows clearly defined instructions, seeking assistance when necessary Uses digital technologies following instructions to enter and retrieve data |
Sectors
Communication – Interpersonal Communication