Application
This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.
It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 Recognise individual differences and respond appropriately | 1.1 Recognise and respect 1.2 Respond to differences sensitively 1.3 Ensure behaviour is consistent with 1.4 Accommodate diversity using appropriate verbal and non |
2 Work effectively with individual differences | 2.1 Recognise and document knowledge, skills and experience of others in relation to team objectives 2.2 Encourage colleagues to utilise and share their specific qualities, skills or backgrounds with other team members and clients in order to enhance work outcomes 2.3 Ensure relations with customers and clients demonstrate that diversity is valued by the business |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.3, 2.1 | Comprehends textual information to determine regulatory requirements and adhere to internal policies |
Writing | 1.4, 2.1 | Records key information related to the outcomes of the job, using appropriate vocabulary and style Varies writing style to meet requirements of audience and purpose |
Oral Communication | 1.2, 1.3, 1.4, 2.2, 2.3 | Uses appropriate tone, speech and pace in verbal interactions Selects vocabulary appropriate to the audience |
Navigate the world of work | 1.3 | Complies with legislative requirements and explicit policies and procedures |
Interact with others | 1.1, 1.2, 1.4, 2.1-2.3 | Identifies and takes steps to follow accepted communication practices and protocols Contributes to work group activities using accepted conventions Recognises common cultural and other differences of people in the work context and makes adjustments to respect and accommodate these differences |
Get the work done | 2.1 | Plans and implements routine tasks according to directions |
Sectors
Workforce Development – Diversity