Application
This unit describes the skills and knowledge required to assist in the effective implementation of a performance development system and to facilitate employee performance.
The unit applies to human resource officers, or people in similar roles, who work under the direction of a human resource manager.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Review performance development infrastructure | 1.1 Confirm all team positions have relevant position descriptions specifying key requirements of the role 1.2 Assist relevant stakeholders in reviewing the performance management system to ensure it aligns with the strategic direction of the organisation 1.3 Prepare performance indicators that are consistent with the position description requirements 1.4 Prepare for performance appraisal meetings 1.5 Identify relevant organisational procedures for acknowledging good performance and addressing under-performance 1.6 Provide relevant advice and support where there is dissention about performance appraisal outcomes, where required |
2. Promote performance development system | 2.1 Communicate requirements of the performance development system to relevant stakeholders 2.2 Coordinate and deliver training to relevant stakeholders on using the performance management system 2.3 Ensure feedback is provided to relevant stakeholders |
3. Recommend improvements to performance development system in response to collated data | 3.1 Review performance management documentation and identify trends or problem areas requiring attention 3.2 Review patterns in skill or performance gaps and consider requirements and options for performance development 3.3 Assist relevant stakeholders to revise policies and procedures, as required 3.4 Suggest improvements to the performance management system |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
promote the implementation of one performance development system for an organisation or work area.
In the course of the above, the candidate must:
provide advice and information to employees on the benefits of effective performance management, and how it links with performance development
review the performance development system
make recommendations for improvement
analyse the strengths and weaknesses of the performance development system.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
key elements and purposes of performance development processes, and their contribution to organisational objectives and the human resource cycle
strengths and weaknesses of a performance development system
rewards and incentives schemes
strategies to provide feedback and training in relation to the performance development system
warning systems and grievance procedures
mechanisms to collect and analyse data to review performance development system.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
human resource policies, procedures and documentation relevant to performance development and feedback.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Learning | Actively reinforces learning by instructing and training others |
Reading | Critically evaluates and applies content from a range of structurally complex texts to support performance management processes |
Writing | Develops a range of documentation using tone, structure and language suited to context and audience |
Oral Communication | Asks questions and listens carefully to gather and evaluate information Uses appropriate vocabulary and tone to present ideas, give advice and make suggestions Selects and uses appropriate conventions and protocols when communicating with others in a range of work contexts |
Numeracy | Makes basic calculations to ensure work output meets predetermined timeframes |
Self-management | Takes personal responsibility for adhering to and updating explicit and implicit organisational policies and procedures Takes responsibility for planning, sequencing and prioritising tasks required to achieve required outcomes |
Teamwork | Cooperates with others and contributes to work practices where joint outcomes are expected Recognises behaviours and triggers that contribute to conflict and implements strategies to moderate conflict Understands how own role meshes with others and contributes to broader work goals |
Problem solving | Addresses less predictable problems and initiates standard procedures in response, applying problem-solving processes in determining a solution Contributes to continuous improvement of current work practices by analysing and evaluating outcomes of decisions |
Sectors
Technical Skills – Human Resources