Application
This unit describes the skills and knowledge required to receive, collect, organise and apply workplace information in the context of an organisation’s work processes, record managing and knowledge management systems.
The unit applies to those who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Receive, acquire and assess information | 1.1 Confirm that proposed methods of receiving and acquiring information 1.2 Receive and acquire information 1.3 Confirm information is clear, accurate, current and relevant to intended tasks 1.4 Access additional required information from relevant stakeholders |
2. Organise information | 2.1 Organise information in a format 2.2 Store information using relevant systems and technology according to 2.3 Distribute information to relevant stakeholders 2.4 Identify issues accessing, organising and storing information and solve collaboratively with relevant stakeholders |
3. Review information needs | 3.1 Seek feedback 3.2 Review feedback and suggest updates to receipt and acquisition processes, where required 3.3 Identify and document future information needs and suggest modifications to collection and organisation processes |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
gather, assess, organise and distribute three pieces of workplace information.
In the course of the above, the candidate must:
provide information according to organisational policies and procedures
use business technology to coordinate information
communicate with relevant stakeholders to obtain and check workplace information
monitor, review and modify information organisation processes.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
methods for checking information is clear, accurate, current and relevant for purpose
organisational policies and procedures relating to workplace information
features and functions of technology required to store and organise information.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
organisational policies and procedures relevant to workplace information
examples of information documents found in the workplace.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Reading | Recognises and assesses textual information to complete tasks according to requirements |
Writing | Completes workplace records, forms and documentation accurately using correct format, accurate spelling and grammar and terminology specific to requirements |
Oral Communication | Collects information by listening and questioning Participates in a verbal exchange using clear language to contribute information and convey issues |
Self-management | Understands rights and responsibilities and complies with explicit policies and procedures and legal and regulatory requirements |
Teamwork | Complies with work instructions and contributes to work group discussions using accepted conventions |
Planning and organising | Plans and implements routine tasks and workload making decisions about sequencing and timing |
Technology | Uses digital technology to access and record information and to communicate with others |
Problem solving | Makes low impact decisions within familiar situations, based on a range of predefined or routine solutions, and evaluates the effectiveness of the outcome |
Sectors
Technical Skills – Information Services