Application
This unit describes the skills and knowledge required to collect, organise, analyse and present information using available systems and sources. This includes identifying research requirements and sources of information, evaluating the quality and reliability of the information, and preparing and producing reports.
The unit applies to those who are required to analyse and apply their knowledge of the organisation to research tasks, evaluate information from a variety of sources and apply solutions to a range of predictable and unpredictable problems.
No licensing, legislation or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Identify and confirm research strategy | 1.1 Identify research objectives according to organisational requirements 1.2 Identify potential sources for research information relevant to organisation requirements 1.3 Assess reliability of potential sources 1.4 Identify and confirm information research strategy is relevant to the research objectives |
2. Collect and store research information | 2.1 Access and extract relevant information in a format suitable for analysis and distribution according to research strategy 2.2 Store research information according to security requirements and organisational policies and procedures |
3. Analyse and synthesise research information | 3.1 Analyse stored information according to research strategy 3.2 Identify themes and draw conclusions according to research strategy 3.3 Demonstrate that assumptions and conclusions used in analysis are clear, justified, supported by evidence and consistent with research strategy |
4. Present research information | 4.1 Identify methods of reporting that align with the intended audience and relevant organisational requirements 4.2 Draft research report on findings 4.3 Facilitate review of draft report according to organisational policies and procedures 4.4 Distribute research report according to organisational policies and procedures 4.5 Obtain feedback and comments on suitability and sufficiency of findings in accordance with organisational requirements |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
research, analyse and present research findings according to organisational requirements on at least two occasions.
In the course of the above, the candidate must:
identify research requirements and objectives
collect, organise and present research information
maintain information securely
prepare report on research findings, including:
justified assumptions and conclusions
efficient and reliable research methods.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
organisational policies and procedures relating to:
accessing information
storing information
security requirements
form and content of research report
key aspects of the reliability and validity of research and analysis
common research strategies
key aspects of relevant information sources, including:
reliability
accuracy
authority
audience
relevance
likelihood of bias.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
workplace information systems, equipment and resources relevant to performance evidence
workplace policies and procedures relevant to performance evidence.
Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Reading | Analyses and evaluates textual information to develop information research strategies, integrate facts and ideas and meet organisational requirements |
Writing | Gathers, evaluates and integrates information from a range of sources Presents findings, recommendations and issues in required format using language, structure and style appropriate to audience |
Oral Communication | Presents recommendations and issues using language appropriate to audience and according to organisational requirements |
Self-management | Plans, organises and implements tasks to meet organisational requirements Takes responsibility for the outcomes of routine decisions related directly to own role |
Problem solving | Identifies and solves foreseeable problems in familiar work contexts |
Technology | Uses the main features and functions of digital technologies and tools to research and analyse information |
Sectors
Technical Skills – Information Services