Application
This unit describes the skills and knowledge required to use and evaluate the functionality of integrated library management systems (ILMS) at an advanced level and to analyse the interrelated functions of an ILMS.
The unit applies to individuals working autonomously, within established policies and procedures, in functional areas of libraries. In some contexts, work may involve supervisory or team leader roles.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Extend expertise in use of ILMS | 1.1 Maintain currency of knowledge of basic functions and interrelation of different modules of an ILMS 1.2 Provide information to stakeholders regarding online catalogue and circulation systems |
2. Use advanced features of ILMS and assist customers | 2.1 Use advanced search features of online catalogues to locate information resources for relevant stakeholders 2.2 Use advanced circulation system functionality to resolve complex borrower problems and complaints 2.3 Provide information to relevant stakeholders regarding range of services that may incur costs 2.4 Inform relevant stakeholders of costs of services and refer complex customer transactions to relevant specialist |
3. Use advanced ILMS functions for collection management | 3.1 Order and receive library resources using acquisitions systems and procedures 3.2 Create reports using information from different modules |
4. Evaluate functionality of ILMS | 4.1 Evaluate functions of existing ILMS in relation to relevant stakeholder and organisational needs 4.2 Source and review information on current industry trends in relation to ILMS, including potential new systems, upgrades or add-ons 4.3 Consult with relevant personnel and make recommendations regarding improvements to ILMS |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
source and evaluate information regarding two current industry trends in relation to integrated library management systems (ILMS) on at least two occasions
use basic and advanced features of an ILMS to locate information resources for customers on at least three occasions
evaluate functionality of an ILMS and make recommendations for improvements on one occasion.
In the course of the above, the candidate must:
conduct basic and advanced online catalogue searches
provide information to customers in a manner consistent with organisational policies and procedures
create records in an ILMS.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
basic operation of automated library management systems (ILMS), including interrelation between cataloguing, circulation, online catalogue and acquisitions modules
basic and advanced features of automated library management systems, including customer self-service systems and associated technologies
implications of relevant workplace policies, procedures and costs in relation to lending and circulation services
procedures for handling money and security
best practice customer service policies and procedures
impact of relevant legislation on provision of library and information services.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
organisational policies and procedures manuals relevant to performance evidence
current industry systems, equipment, tools, materials and industry software packages relevant to performance evidence.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Reading | Critically organises, analyses, evaluates and applies content from a range of structurally complex texts |
Writing | Accurately records information and completes documentation using required format, terminology and conventions specific to organisational requirements |
Oral Communication | Employs active listening skills to ensure understanding and expresses ideas and concepts in a manner and form appropriate to the audience |
Initiative and enterprise | Seeks to improve policies and procedures to better meet organisational goals |
Self-management | Takes responsibility for following organisational policies and procedures |
Planning and organising | Plans and sequences complex activities, monitors implementation and manages relevant communication |
Problem solving | Applies systematic and analytical decision-making processes for complex situations Uses problem-solving techniques to identify and analyse issues, to generate possible solutions, seeking input from others, as required |
Teamwork | Adapts personal communication style to build a positive working relationship, and shows respect for opinions, values and specific needs of others |
Technology | Utilises features of digital tools to complete complex tasks |
Sectors
Technical Skills – Information Services