Application
This unit describes the skills and knowledge required to correctly operate word processing applications in production of workplace documents.
It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of word processing and software in a defined context, under direct supervision or with limited individual responsibility.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare to produce documents | 1.1 Use safe work practices to ensure ergonomic, work organisation, energy and resource conservation requirements are met 1.2 Identify document purpose, audience and presentation requirements, and clarify with relevant personnel as required 1.3 Identify organisational and task requirements for document layout and design |
2. Produce documents | 2.1 Format document using appropriate software functions to adjust page layout to meet information requirements, in accordance with organisational style and presentation requirements 2.2 Use system features to identify and manipulate screen display options and controls 2.3 Use manuals, user documentation and online help to overcome problems with document presentation and production |
3. Finalise documents | 3.1 Ensure final document is previewed, checked, adjusted and printed in accordance with organisational and task requirements 3.2 Ensure document is prepared within designated timelines and organisational requirements 3.3 Name and store document in accordance with organisational requirements and exit application without information loss/damage |
Evidence of Performance
Evidence of the ability to:
produce documents following correct ergonomic, conservation requirements and organisational policies and procedures
adhere to organisational style manual when formatting documents
refer to help function and user documentation to rectify document problems
use system features
follow designated timelines when preparing documents.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
Evidence of Knowledge
To complete the unit requirements safely and effectively, the individual must:
identify basic formatting styles and their effect on formatting, readability and appearance of documents
describe purpose, use and function of word processing software
outline organisational requirements for ergonomics, work periods and breaks, and conservation techniques
describe what is contained in an organisational style guide.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the information and communications technology – IT use field of work and include access to:
industry software packages
computer user information
relevant legislation and codes of practice
organisational policies and procedures
relevant workplace documentation and resources including a style guide and user manuals.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.2, 1.3, 2.1, 2.3, 3.1, 3.3 | Recognises textual information within organisational and task requirements to determine work requirements |
Writing | 3.1, 3.3 | Records numerical and textual information in accordance with requirements of task |
Oral Communication | 1.2 | Participates in a variety of spoken exchanges with relevant personnel in an effort to clarify document purpose, audience and presentation requirements |
Navigate the world of work | 1.1-1.3, 2.1, 3.1-3.3 | Recognises and follows explicit and implicit protocols and meets expectations associated with own role |
Interact with others | 1.2 | May seek guidance from more experienced work colleagues |
Get the work done | 2.1-2.3, 3.1-3.3 | Understands functions and features of specific computer software and uses these to perform work tasks |
Sectors
Information and Communications Technology – IT Use