Application
This unit describes the skills and knowledge required to enhance project outcomes by contributing to quality planning, applying quality policies and procedures, and contributing to continuous improvement in projects.
It applies to individuals who are a project practitioners working in a project support role.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Contribute to project quality planning | 1.1 Contribute to determining quality requirements of project stakeholders 1.2 Contribute to identifying quantifiable quality criteria for project deliverables 1.3 Source information to locate and interpret quality policy and procedures 1.4 Contribute to developing quality requirements in the project plan and processes |
2. Apply quality policies and procedures | 2.1 Implement quality assurance in the project according to agreed quality standards and guidelines 2.2 Select and apply quality management tools and methodologies to project processes according to organisational policy 2.3 Maintain quality-control records and audit documentation according to agreed procedures 2.4 Determine and maintain compliance records against agreed quality requirements 2.5 Report shortfalls in quality outcomes to others to enable appropriate action to be initiated |
3. Contribute to project continuous improvement process | 3.1 Participate in ongoing review of project outcomes to determine effectiveness of quality management activities 3.2 Contribute to stakeholder satisfaction analysis to ensure expectations have been met 3.3 Report quality management issues and responses to others for application to future projects |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1-1.3, 2.2-2.4, 3.2 | Reviews and evaluates project documentation and stakeholder feedback |
Writing | 1.4, 2.2-2.4, 3.3 | Prepares and updates documentation, using appropriate language, and matching style of writing to purpose and audience Creates and updates records according to organisational requirements |
Oral Communication | 1.1, 1.2, 1.4, 2.5, 3.1, 3.3 | Uses clear language to share and review information with others |
Numeracy | 1.2, 3.2 | Extracts and evaluates mathematical information embedded in a range of tasks and texts |
Navigate the world of work | 1.3, 2.2-2.4 | Takes personal responsibility for adherence to policies, procedures and legislative requirements |
Interact with others | 1.1, 1.2, 1.4, 2.5, 3.1, 3.3 | Selects appropriate communication practices in a range of work contexts Collaborates and cooperates with others to achieve shared goals |
Get the work done | 1.1, 1.4, 2.1, 2.2 | Plans and organises tasks and activities to apply organisational quality compliance requirements Uses formal and informal processes to monitor implementation of plans and reflect on outcomes |
Sectors
Management and Leadership – Project Management