Application
This unit describes the skills and knowledge required to manage stakeholder relationships.
The unit applies to individuals responsible for managing and leading a project in an organisation, business or as a consultant.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Assess stakeholder interests | 1.1 Identify project objectives and relevant stakeholders 1.2 Establish stakeholder interests and expectations and determine forms of engagement 1.3 Determine and agree with relevant stakeholders on forms of engagement, communication methods, project content, budget and timelines 1.4 Identify and apply actions to address differing interests 1.5 Consider and advise stakeholders on project management issues |
2. Monitor stakeholder engagement | 2.1 Assign roles and responsibilities to team members according to interests and expectations and confirm defined project roles are followed 2.2 Develop knowledge management systems to capture team progress, insights and experiences 2.3 Conduct and lead stakeholder performance reviews 2.4 Identify and address team member development needs and opportunities 2.5 Support development of interpersonal skills of the team for stakeholder engagement |
3.Review and manage stakeholder engagement | 3.1 Communicate information as planned and according to authority levels, identifying and addressing variances 3.2 Seek and respond to feedback from relevant stakeholders on management of stakeholder engagement 3.3 Document identified improvements and feedback received for future management of stakeholder engagements |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
manage project stakeholder engagements on at least two occasions.
In the course of above, the candidate must:
develop and implement stakeholder engagement for a project
implement a range of appropriate stakeholder communication mechanisms
demonstrate team leadership for project team and stakeholders.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
stakeholder engagement approaches
stakeholder interests and expectations
stakeholder engagement methods
stakeholder engagement theory
types of project stakeholders
conducting performance reviews.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
examples of project management documentation for stakeholder engagement
records of project team leadership in stakeholder engagement activities.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Reading | Identifies and interprets workplace documentation to determine relevant information |
Writing | Documents information about stakeholder interests and communication needs using appropriate vocabulary and formats |
Oral Communication | Participates in verbal exchanges using clear and detailed language to provide and seek information Uses active listening and questioning to confirm understanding |
Self-management | Identifies and works according to role parameters |
Teamwork | Identifies requirements of important communication exchanges, selecting appropriate channels, format and content to suit purpose and audience Collaborates with others to achieve joint outcomes, playing an active role in facilitating and leading activities |
Planning and organising | Takes responsibility for decisions in complex situations involving multiple variables and constraints Uses analytical skills to identify and address problems |
Sectors
Business Competence – Project Management