Application
This unit describes the skills and knowledge required to implement governance requirements to ensure effective program management. It includes the performance criteria required to demonstrate competency in implementing systems and processes for decision-making, management systems, compliance and support.
A program is defined as a set of interrelated projects, each of which has a project manager. 'Multiple projects', or 'a program of projects', refers to a number of related projects managed by the same person as a program to achieve organisational objective/s.
It applies to individuals who are program managers and those managing a suite of projects (a program). They operate within assigned authority levels, are responsible for their own performance and sometimes the performance of others.
Individuals in this role may be operating within an organisation, a business or working as a consultant.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Facilitate effective decision making | 1.1 Negotiate clear roles and responsibilities within the program and make available to all relevant stakeholders 1.2 Allocate unambiguous financial and resource authorities and confirm with relevant parties 1.3 Document decisions relevant to the program objectives 1.4 Make valid and reliable decisions regarding complex priorities and competing demands using repeatable methods |
2. Implement systems and methods | 2.1 Align suitable systems and processes to meet program objectives 2.2 Implement effective management control systems to monitor program progress 2.3 Generate audit and configuration information and maintain documented integrity 2.4 Establish process efficiency and support it with suitable program policy |
3. Ensure program compliance | 3.1 Identify both organisation and external compliance requirements relevant to the program 3.2 Establish audit records data collections and ensure records are securely maintained 3.3 Report on compliance within regular interval to relevant authorities 3.4 Identify and implement actions to rectify non-compliant behaviours, processes and products |
4. Enable program support services | 4.1 Identify management and governance support needs for the program 4.2 Establish skill development support systems for program personnel to meet program needs 4.3 Implement program knowledge management to support current and future organisation requirements for program development |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.3, 2.1, 2.3, 4.1 | Identifies, analyses and interprets information in organisational and project documentation |
Writing | 1.2, 1.3, 2.1, 2.3, 2.4, 3.2, 3.3, 4.1 | Develops a range of project related documents using appropriate format, vocabulary and structure |
Oral Communication | 1.1, 1.2 | Participates in verbal exchanges using language and features appropriate to audience Uses active listening and questioning techniques to confirm understanding |
Navigate the world of work | 3.1, 4.1 | Understands and adheres to organisational policies and external compliance requirements |
Interact with others | 1.1, 1.2 | Selects and uses appropriate practices when communicating with relevant stakeholders to seek or share information |
Get the work done | 1.4, 2.2, 2.4, 3.2, 3.4, 4.1, 4.2, 4.3 | Plans, organises and implements systems and processes to support overall program objectives Uses systematic, analytical processes to gather and evaluate the information needed to make decisions Generates, manages and maintains records securely and in required format |
Sectors
Management and Leadership – Project Management