Application
This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Organise and complete own work schedule | 1.1 Ensure that work goals, objectives or Key Performance Indicators (KPIs) are understood, negotiated and agreed in accordance with organisational requirements 1.2 Assess and prioritise workload to ensure tasks are completed within identified timeframes 1.3 Identify factors affecting the achievement of work objectives and incorporate contingencies into work plans 1.4 Use business technology efficiently and effectively to manage and monitor scheduling and completion of tasks |
2. Monitor own work performance | 2.1 Accurately monitor and adjust personal work performance through self assessment to ensure achievement of tasks and compliance with legislation and work processes or KPIs 2.2 Ensure that feedback on performance is actively sought and evaluated from colleagues and clients in the context of individual and group requirements 2.3 Routinely identify and report on variations in the quality of and products and services according to organisational requirements 2.4 Identify signs of stress and effects on personal wellbeing 2.5 Identify sources of stress and access appropriate supports and resolution strategies |
3. Co-ordinate personal skill development and learning | 3.1 Identify personal learning and professional development needs and skill gaps using self assessment and advice from colleagues and clients in relation to role and organisational requirements 3.2 Identify, prioritise and plan opportunities for undertaking personal skill development activities in liaison with work groups and relevant personnel 3.3 Access, complete and record professional development opportunities to facilitate continuous learning and career development 3.4 Incorporate formal and informal feedback into review of further learning needs |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Learning | 3.1-3.4 | Employs a range of approaches and investigative techniques to source the knowledge necessary to arrange personal learning experiences |
Reading | 1.1, 1.2, 2.1 | Interprets textual information to determine organisation’s procedures, own work performance and objectives |
Writing | 1.3, 1.4, 2.3, 3.1, 3.2, 3.3 | Prepares written reports and workplace documents that communicate information clearly and effectively |
Oral Communication | 2.2, 2.3, 3.1, 3.2 | Clearly gives and receives feedback using specific and relevant language Uses listening and questioning techniques to confirm understanding |
Numeracy | 1.1, 1.3 | Understands responsibilities and scope of role and complies with organisational policies, procedures and protocols |
Interact with others | 1.1, 2.2, 2.3, 3.1, 3.2 | Selects the appropriate form, channel and mode of communication for a specific purpose relevant to own role Fosters and nurtures a culture of constructive and respectful feedback Proactively collaborates with others to achieve specific goals |
Get the work done | 1.2, 1.3, 1.4, 2.4, 2.5, 3.2 | Plans and organises work commitments to ensure deadlines and objectives are met Uses formal analytical thinking techniques to recognise and respond to routine problems Uses digital systems and tools to enter, store and monitor information |
Sectors
Industry Capability – Workplace Effectiveness