Application
This unit describes the skills and knowledge required to communicate and implement industrial relations policies and procedures to effectively represent organisations/employers.
It applies to individuals who work in support positions, assisting others in dealing with industrial relations conflicts and issues.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Communicate and implement organisation’s industrial relations policies and procedures | 1.1 Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups 1.2 Implement agreements, policies and procedures according to site, enterprise and statutory requirements 1.3 Support strategies to effectively communicate with relevant persons and groups on industrial relations matters 1.4 Promote the organisation’s industrial relations procedures to relevant persons and groups 1.5 Represent the organisation appropriately in discussions with key stakeholders |
2. Assist in minimising industrial relations conflict | 2.1 Monitor the implementation of industrial relations policies and procedures 2.2 Process documentation and report to management and other relevant parties about potential industrial relations conflicts 2.3 Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority 2.4 Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts 2.5 Work under supervision to source specialist industrial relations expertise |
3. Enhance industrial relations | 3.1 Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures 3.2 Implement strategies to facilitate feedback on the industrial climate 3.3 Implement strategies to strengthen relationships with relevant persons and groups 3.4 Provide information and feedback to management on industrial relations 3.5 Provide information and advice to relevant persons and groups |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance Criteria | Description |
Reading | 1.1, 1.2, 2.1, 2.2, 3.1 | Comprehends and analyses complex texts from a variety of sources and records to determine relevance to requirements or review implementation of strategies |
Writing | 1.1, 1.2, 2.1, 2.2, 3.4, 3.5 | Prepares required documents using language and structure appropriate to purpose and audience |
Oral Communication | 1.1-1.5, 2.2, 2.4, 2.5, 3.4, 3.5 | Presents information and seeks advice using language and non-verbal features appropriate to audience and context Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding |
Navigate the world of work | 1.2, 1.4, 1.5, 2.1, 2.3, 3.1 | Follows policies, procedures and legislative requirements and identifies implications of new legislation or regulation for self and others Understands responsibilities and limits of own role |
Interact with others | 1.1, 1.3-1.5, 2.2-2.5, 3.2-3.5 | Selects and uses appropriate conventions and protocols when communicating with co-workers in a range of work contexts Collaborates and cooperates with others to achieve required outcomes Uses effective strategies to moderate conflict and negotiate solutions |
Get the work done | 1.1, 2.1-2.3, 2.5, 3.1, 3.4, 3.5 | Plans and organises tasks required to achieve required outcomes, seeking advice from others when necessary Makes a range of critical and non-critical decisions in relatively complex situations |
Sectors
Workforce Development – Workplace Relations