- BSBWRT301A - Write simple documents
BSBWRT301A
Write simple documents
Application
This unit applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement to produce a range of basic workplace documentation. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Plan document | 1.1. Determine audience and purpose for the document 1.2. Determine format and structure 1.3. Establish key points for inclusion 1.4. Identify organisational requirements 1.5. Establish method of communication 1.6. Establish means of communication |
2. Draft document | 2.1. Develop draft document to communicate key points 2.2. Obtain and include any required additional information |
3. Review document | 3.1. Check draft for suitability of tone for audience, purpose, format and communication style 3.2. Check draft for readability, grammar, spelling, and sentence and paragraph construction 3.3. Check draft for sequencing and structure 3.4. Check draft to ensure it meets organisational requirements 3.5. Ensure draft is proofread, where appropriate, by supervisor or colleague |
4. Write final document | 4.1. Make and proofread necessary changes 4.2. Ensure document is sent to intended recipient 4.3. File copy of document in accordance with organisational policies and procedures |
Required Skills
|
Required skills |
literacy skills to read and understand a variety of texts; to prepare general information and papers according to target audience; and to proofread and edit documents to ensure clarity of meaning and conformity to organisational requirements problem-solving skills to determine document design and production processes. |
Required knowledge |
basic grammar, spelling and punctuation. communication protocols how audience, purpose and method of communication influence tone organisational policies and procedures for document production resources to assist in document production, such as dictionary, thesaurus, templates, style sheets. |
Evidence Required
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: producing a range of documents that accurately convey required basic information using formatting suitable for intended audience knowledge of organisational policies and procedures for document production. |
Context of and specific resources for assessment | Assessment must ensure: access to office equipment and resources examples of documents. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of draft documents analysis of responses to case studies and scenarios demonstration of techniques oral or written questioning to assess knowledge of communication protocols review of final documents. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBITU303A Design and produce text documents other general administration units. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Audience may include: | internal and external customers recipient/s who receive a copy for information primary recipient/s of the communication |
Purpose may include: | clarification of issues communication about meetings or events information minutes/outcomes of meetings request for information, advice or assistance statements of fact straightforward advice |
Format may include: | forms letters memos minutes of meetings organisational templates or proformas for letters, memos or reports tables |
Structure may include: | organisation of the material to suit the format (e.g. scannability for on-screen use) treatment of attachments and hyperlinks visual signposting of material, including use of headings, lists, keywords and text in boxes |
Organisational requirements may include: | house style requirements identified authorities for signatories for correspondence/communications protocols, both written and unwritten for the organisation's internal and external communications requirements for inclusive and non-discriminatory language and for adherence to copyright legislation |
Method of communication may include: | inclusive communication use of active or passive voice use of the appropriate register or style of language - formal, standard or informal |
Means of communication may include: | software packages such as MS Word, Excel, PageMaker, PowerPoint and templates |
Intended recipient may include: | audience for document signatory of the document supervisor or other staff member who may add to or forward document to another recipient |
Sectors
Unit sector |
Competency Field
Communication - Writing |
Employability Skills
This unit contains employability skills. |
Licensing Information
Not applicable.