Application
This unit describes the skills and knowledge required to effectively lead and facilitate a team in a workplace within any industry.
This unit has a specific focus on the teamwork skills required for team leader or supervisor level (depending on organisational structure) workers with responsibility for others or teams.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan team outcomes | 1.1 Identify common objectives of workplace team, responsibilities and required outcome(s) 1.2 Use performance plans to establish expected outcomes, goals, and behaviours for individual team members in accordance with team objective and relevant policies 1.3 Select appropriate strategies to ensure team members are accountable for their roles and responsibilities 1.4 Plan for contingencies that could impact the team |
2. Coordinate team and individuals | 2.1 Communicate common team objectives and responsibilities to team members 2.2 Allocate tasks to team members based on staff expertise or development potential and provide appropriate instructions 2.3 Facilitate open and respectful communication and collaboration between team members, considering the needs of those from diverse backgrounds 2.4 Identify opportunities for cross collaboration amongst external and internal teams and individuals |
3. Support team | 3.1 Provide coaching to staff to enhance workplace culture 3.2 Support individuals according to organisational requirements to work towards common team goals 3.3 Facilitate team to identify, brainstorm, report and resolve task related issues and inefficiencies 3.4 Use problem solving skills to deal with any team, task or individual challenges |
4. Monitor team performance | 4.1 Measure team member performance against agreed work plans 4.2 Provide timely and constructive performance feedback to team members according to expected organisational standards 4.3 Identify specific learning and development opportunities to improve team and individual performance and behaviours 4.4 Implement action plans to address individual and team training needs |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including on at least one occasion, evidence of the ability to:
assign tasks to team members with appropriate instruction and considering any required contingencies
provide feedback and assistance to team members
collate feedback on individual and team performance
identify and implement development opportunities for others
manage conflicts and challenges according to organisational requirements.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:
organisational requirements relevant to workplace teams:
workplace policies
codes of conduct
organisational reputation and culture
legislative requirements relevant to the workplace
facilitation techniques to encourage team cohesion and effectiveness
mentoring and coaching techniques to support team members
strategies for conflict resolution and negotiation
different methods and styles of communication
key principles of cross-cultural communication and communication with individuals with special needs or disabilities
professional behaviours to role model as a leader
typical workplace contingencies that can impact teams:
unplanned leave or absence of workers
re-allocation of work tasks
succession planning for important team roles
teamwork challenges relevant to performance evidence:
difficulties performing tasks
conflicts with clients or team members
potential risks or safety hazards
unethical or inappropriate behaviour.
Assessment Conditions
Mandatory conditions for assessment include:
A safe working or simulated environment
Assessors of this unit must satisfy the assessor requirements in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Interact with others | Uses appropriate communication practices when communicating with team members and facilitating activities Establishes and builds relationships and rapport with team members to foster a positive team environment Recognises the perspectives of team members and diversity of opinion, and manages conflict as required |
Navigate the world of work | Understands and explains ethical and legal, regulatory and organisational responsibilities to team |
Get the work done | Plans, organises and implements work activities in line with organisational policies and procedures |
Sectors
Cross Sector Skill