This unit may be applied in the social housing context of community services work

ELEMENT

PERFORMANCE CRITERIA

1. Identify property needs of the organisation

1.1 Develop leasehold property acquisition strategy in accordance with organisation's needs analysis

1.2 Undertake research on market conditions to ensure strategy is achievable

1.3 Plan strategy to meet tenancy mix and income stream projections and property portfolio projections

2. Identify and acquire leasehold properties

2.1 Promote the organisation to landlords/agents to ensure an understanding of the principles of social housing, the organisation's goals and objectives

2.2 Inspect property for appropriateness and assessment against organisations budgetary requirements

2.3 Prepare head tenancy agreements with landlord

2.4 Build and maintain relationships with the landlord/ agent

3. Manage and maintain leasehold properties

3.1 Prepare and complete tenancy documentation in accordance with relevant legislation and organisation's policies and procedures

3.2 Keep appropriate records

3.3 Identify rights and responsibilities of tenant and landlord in property maintenance issues and apply in accordance with organisation policies and procedures

3.4 Discuss and resolve relevant insurance issues with landlord

3.5 Carry out property inspections on a regular basis

4. Manage vacant leasehold properties

4.1 Negotiate end of tenancy issues with landlord/ agent in accordance with relevant legislation and organisation policy and procedures

4.2 Prepare relevant reports and provide to appropriate parties

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include:

Local property knowledge

Residential Tenancy legislation and principles of property management

Research and needs analysis

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate understanding of head tenancy agreements

Communicate effectively with landlords/agents

Implement Residential Tenancy legislation

Maintain record-keeping of property management details

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Work within budgets

Demonstrate the application of skills in:

record-keeping

written and verbal communication

negotiation

liaison

promotion of the organisation

property inspection and reporting

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Assessment of this unit will usually be conducted as part of work assignment involving negotiating with landlords/agent in the head-leasing of property

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment may include:

Observation

Written assessment

Case studies

Evidence of materials developed in the workplace

Questioning

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Needs of the organisation may include but are not limited to:

Special needs of tenants

Appropriate or minimum property standards

Location of properties

Length of tenure of properties

Priorities according to budgetary considerations

Market availability

Stakeholders could include but are not limited to:

Property owners

Real estate agents

Tenants

Applicants

Government departments

This unit contains Employability Skills