Application
This unit applies to a range of community service work contexts |
Prerequisites
Not Applicable
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Recognise and value individual differences | 1.1 Explore diversity to identify attributes that may be of benefit to the organisation, clients and colleagues 1.2 Assist colleagues and clients to acknowledge and use their diverse attributes to contribute to work teams and delivery of services 1.3 Use work practices that are inclusive and benefit service delivery outcomes, community relationships and the work environment 1.4 Identify and respond to client diversity in accordance with legislation, policy and guidelines |
2. Support the principles and practices of inclusivity in work with colleague and client diversity | 2.1 Develop and use a range of communication styles to respect and reflect the inclusive practices of the organisation 2.2 Comply with the requirements of legislation, policies and guidelines relating to workplace diversity to demonstrate inclusive practice through personal conduct in the workplace 2.3 Seek and act upon feedback from colleagues and supervisors to continuously improve personal effectiveness in working to maintain inclusivity |
Required Skills
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Requirements of anti-discrimination legislation Principles and practices of inclusivity Understanding of the benefits of diversity of the organisation Principles and practices of cultural awareness and cross-cultural communication How to locate legislation, policies and guidelines related to diversity and inclusivity Direct and indirect discrimination, such as dress codes that exclude certain groups (e.g. requiring male staff to be clean shaven would indirectly discriminate against Sikhs) Own cultural assumptions and their effect on work practices and behaviour Legislative definitions of diversity and inclusivity Principles and practices of cultural awareness and cross-cultural communication Equal employment opportunity, equity and diversity principles The benefits of workplace diversity and inclusivity |
Essential skills: It is critical that the candidate demonstrate the ability to: Use a range of communication styles to suit different audiences and purposes Communicate effectively with people from diverse backgrounds Respond to diversity, including gender and disability Seek feedback and act upon it In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Access and read formal documents such as legislation and polices related to educational work environments Access legislation and codes of conduct electronically or in hard copy |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this unit of competency: | The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions Consistency in performance should consider the range of clients and situations encountered in the workplace |
Access and equity considerations: | All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities |
Context of and specific resources for assessment: | This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged Assessment requires access to: appropriate workplace where assessment can take place or simulation of realistic workplace environment for assessment relevant organisation policy, protocols and procedures relating to inclusive practice legislation, regulations, policies and guidelines definitions and benefits of workplace diversity organisation's values and codes of conduct for inclusive practices organisation's procedures and protocols current information on diversity issues |
Method of assessment: | In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons |
Range Statement
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Observations about client may include: | Orientation to person, place, time Level of coherence Ability to communicate Unusual behaviour/communication Aggression - physical or verbal Signs of physical injury/distress Levels of personal distress and anxiety |
Diversity may include: | Age Cultural background Disability Educational level Ethnicity Expertise Family responsibilities Gender Interests Interpersonal approach Language Learning styles Life experience Marital status Personality Physical capability Political orientation Race Religious belief Sexual orientation Sexual identity Socioeconomic background Thinking styles Work experience Working styles |
Colleagues may include: | Peers Trainees Support staff Work experience personnel Supervisors and management External stakeholders including parents, community groups etc. |
Legislation, policy and guidelines may include: | Racial Discrimination Act 1975 Sex Discrimination Act 1984 Disability Discrimination Act 1992 Workplace Relations Act 1996 Privacy Act 1988 Human Rights and Equal Opportunity Commission Act 1984 State/territory legislation addressing diversity issues Public sector management acts Workplace diversity guidelines Codes of conduct/ethics The organisation's plans strategies and policies relating to diversity Community guidelines, policy and practices that may exist within specific cultural or ethnic communities |
Communication styles may include: | Pace of delivery varied to audience needs Clear articulation Checking that the message is understood Use of eye contact or no eye contact, dependant on the situation Non-verbal communication techniques e.g. gestures, facial expressions, signing, positioning Written communication in a language other than English Speaking in a language other than English Use of telephone translation services Use of Braille materials Use of pictures/diagrams |
Sectors
Not Applicable
Employability Skills
This unit contains Employability Skills |
Licensing Information
Not Applicable