This unit applies to work in an employment services context

ELEMENT

PERFORMANCE CRITERIA

1. Provide advice on Australian Apprenticeships framework

1.1 Access and explain relevant state and federal guidelines

1.2 Identify and explain Australian Apprenticeships training options relevant to employer and apprentice

1.3 Explain key stakeholder roles and responsibilities

2. Establish Australian Apprenticeships arrangements

2.1 Explain industrial and training responsibilities

2.2 Complete documentation accurately and fully

2.3 Record Australian Apprenticeship in relevant databases

2.4 Despatch documentation to relevant authorities for processing

3. Monitor and report on service delivery

3.1 Plan client visits and conduct at planned intervals

3.2 Check and document client satisfaction

3.3 Report non-compliance with obligations under Training Agreements to relevant authorities

3.4 Record outcomes correctly in relevant databases

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Federal and State Australian Apprenticeships Guidelines including Disabled Apprentice Wage Support Scheme

Organisation policies and procedures relating to the establishment and monitoring of Australian Apprenticeships

Incentives and other assistance available to employer and apprentice

Federal and state legislation, including Workplace Relations Act; work health and safety (WHS) legislation; Privacy Act; federal legislation designed to address discrimination, e.g. Sex Discrimination Act, Race Discrimination Act, Disability Discrimination Act; state legislation addressing discrimination

State industrial framework and legislation

Registered Training Organisations delivering appropriate training

Roles and responsibilities of key stakeholders

National Vocational Education and Training system

Essential skills:

It is critical that the candidate demonstrate the ability to:

Demonstrate knowledge of federal and state guidelines relevant to Australian Apprenticeships

Demonstrate knowledge of training options available to employers and apprentices

Identify a range of training options appropriate to a variety of workplace situations

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Apply reading and writing skills required to understand organisation policies and procedures relevant to job role, contractual requirements, legislation, to complete forms, make file notes, prepare reports and prepare business correspondence

Apply oral communication skills required to explain Australian Apprenticeships processes and systems, promote services of the organisation, provide and elicit information from apprentice and employer regarding services of organisation, Australian Apprenticeship Guidelines and incentives, in particular skills in:

asking questions

providing clear information

listening to and understanding needs of apprentices and employers

active listening skills

Apply interpersonal skills including working with others, empathy with clients and an ability to relate to persons from diverse backgrounds

Apply problem solving skills to address any problems or issues that may arise in the Australian Apprenticeships arrangements

Apply numeracy skills to provide statistical reports and undertake basic calculations

Apply technology skills to use business equipment and software, with sound skills in entering data into databases

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Evidence must include observation of performance in the work environment or in a simulated work setting

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment include access to:

a relevant workplace or an appropriately simulated environment where assessment may take place

relevant organisation policy, guidelines, procedures and protocols

federal and state Australian Apprenticeships guidelines

information on incentives and assistance available to apprentices and employers through state and federal governments and industry

Method of assessment may include:

Observations

Questioning

Case studies

Written assignments

Evidence gathered from the workplace environment

Case studies and scenarios as a basis for discussion of issues and strategies in addressing queries and complaints by employer and apprentice

Demonstration over a period of time to ensure consistency of performance

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

State and federal guidelines and legislation include, but is not limited to:

Federal Australian Apprenticeships incentives guidelines

Guidelines on establishing Australian Apprenticeships, issued by state training authorities

State government incentives guidelines

Industry Incentives Guidelines

Training options may include, but are not limited to:

Apprenticeship

Traineeship

Full time

Part time

Group Training arrangement

Key stakeholder includes, but is not limited to:

Federal and State government departments and agencies

State training authorities

Employers

Australian Apprentices

Supervising registered training organisations

Industrial Relations Commission

Documentation includes, but is not limited to:

Training contract

Commonwealth incentives form

State government incentives forms

This unit contains Employability Skills