Application
The skills and knowledge of this unit of competency will be applied in the context of involving people in the development and monitoring of the individualised plan |
Prerequisites
Not Applicable
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Establish and maintain appropriate relationship with the client | 1.1 Introduce oneself appropriately 1.2 Demonstrate courtesy towards the client 1.3 Conduct interpersonal exchanges in a manner that develops, and maintains trust 1.4 Maintain confidentiality and privacy of the person within organisation policy and protocols 1.5 Conduct interpersonal exchanges in a manner that respects cultural sensitivities and needs 1.6 Support the interests, rights and decision-making of the person in all dealings |
2. Provide information about the planning process | 2.1 Explain the purpose of the planning process 2.2 Discuss different planning options with the client 2.3 Work with the client to select most appropriate planning option |
3. Facilitate development of the individualised plan | 3.1 Work with the client to determine readiness for the development of an individualised plan 3.2 Work with the client to determine stakeholders to be included in the planning process 3.3 Determine the place and time for planning that best meets client needs 3.4 Organise venue and provide invitations and necessary background material to relevant stakeholders 3.5 Follow process requirements of the planning tool or template 3.6 Prepare relevant documents prior to the planning session 3.7 Conduct any required assessments or liaise with the assessor prior to the planning session 3.8 Conduct planning session in a manner that respects the client's perspective, fosters their strengths and capacities and promotes their participation 3.9 Manage any conflict or differences with regard for the client's perspective 3.10 Clearly record the planning activities and summarise and provide details for feedback |
4. Determine risks associated with supporting the individualised plan | 4.1 Conduct environmental risk assessment for functions associated with supporting the plan 4.2 Conduct risk assessment specific to client's circumstances 4.3 Discuss elements of risk with the client 4.4 Work with the client to identify strategies to remove or reduce risk 4.5 Develop strategies to remove or reduce risk according to organisation policy and procedures and legislative requirements 4.6 Identify other risks to the person and report accordingly |
5. Implement and review individualised plan | 5.1 Provide information and support to assist client to monitor their plan 5.2 Provide information and support to relevant others to implement the plan 5.3 Respond to reports of variation in client's circumstances that could affect the support requirements 5.4 Work with client and relevant others to make any required adjustments to the individualised plan 5.5 Facilitate discussion with client and supervisor to identify areas of the individualised plan that require review 5.6 Facilitate discussion with the client and supervisor in a manner that acknowledges the client as their own expert 5.7 Facilitate discussion with the client and supervisor in a manner that supports client self determination |
6. Complete documentation, including writing or amending an individualised plan | 6.1 Comply with the organisation's reporting requirements 6.2 Complete documentation according to organisation policy and protocols 6.3 Maintain documentation in a manner consistent with reporting requirements 6.4 File documentation organisation policy and protocols |
Required Skills
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include knowledge of: Role and responsibilities of self and others in the organisation Client assessment process A range of individualised planning processes that support person's strengths, interests, health and emotional well being and self determination Duty of care requirements when supporting an individualised plan Contemporary social aspects of ageing and disability Factors contributing to a person's ability to participate in the community Principles and practices of strengths-based support Role of carers Safety and security risks associated with ageing and disability Strategies for minimising risk Principles and practices for establishing and maintaining appropriate relationships with older people and people with disabilities Resources that will support the individualised plan Processes and practices that support skill development and/or maintenance Occupational health and safety (OHS) and infection control policy, procedures and legislative requirements Basic training and assessment principles and practices Documentation and reporting requirements and procedures Principles and practices of confidentiality and privacy Depending on the work role or services provided, specific knowledge of particular groups or issues may be required as in the Range Statement |
Essential skills: It is critical that the candidate demonstrate the ability to: Facilitate involvement of people (and carers) in the planning and monitoring process Match a person's support requirements with support procedures Monitor the effectiveness of support procedures Implement and monitor an individualised plan Respond to person's preferences Apply physical and psychosocial aspects of the person in supporting their individualised plan Identify and respond to risks associated with supporting the individualised plan Liaise and report appropriately to supervisor and/or other health professionals Provide specific training to a worker Interact appropriately with the client assessment process and assessor/s Make informed observations and report appropriately Write and make appropriate amendments to an individualised plan In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Follow organisation policies and protocols Adhere to own work role and responsibilities Apply reading and writing skills required to fulfil work role in a safe manner and as specified by the organisation/service: this requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues industry work roles will require workers to possess a literacy level that will enable them to interpret international safety signs, read client's service delivery plans, make notations in clients records and complete workplace forms and records Apply oral communication skills required to fulfil work role in a safe manner and as specified by the organisation: this requires a level of skill that enables the worker to follow work-related instructions and directions and the ability to seek clarification and comments from supervisors, clients and colleagues industry work roles will require workers to possess oral communication skills that will enable them to ask questions, clarify understanding, recognise and interpret non-verbal cues, provide information and express encouragement Apply numeracy skills required to fulfil work role in a safe manner and as specified by the organisation: industry work roles will require workers to be able to perform basic mathematical functions, such as addition and subtraction up to three digit numbers and multiplication and division of single and double-digit numbers continued ... |
Essential skills (contd): Apply basic problem solving skills to resolve problems of limited difficulty within organisation protocols Work effectively with clients, colleagues and supervisors Demonstrate safe and effective use of workplace technology in line with OHS guidelines |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this unit of competency: | The individual being assessed must provide evidence of specified essential knowledge as well as skills It is recommended that assessment or information for assessment will be conducted or gathered over a period of time and cover the normal range of workplace situations and settings This unit will be most appropriately assessed in the workplace and under the normal range of workplace conditions Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible |
Access and equity considerations: | All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities |
Context of and specific resources for assessment: | This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment include access to: appropriate workplace where assessment can take place relevant organisation policy, protocols and procedures equipment and resources normally used in the workplace |
Method of assessment may include: | Observation in the workplace Written assignments/projects Case study and scenario analysis Questioning Role play simulation |
Related units: | This unit must be assessed in relation to the specific context in which it will (or may) be applied In the case of working with older people, this unit is recommended (but not required) to be assessed in conjunction with: CHCAC318A Work effectively with older people OR In the case of working with people with disabilities, it is recommended (but not required) to be assessed in conjunction with: CHCDIS301A Work effectively with people with a disability |
Range Statement
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Appropriate relationship building and communication processes may include: | Courtesy Empathy Non-judgemental support Observing and listening Respect of individual differences |
Different planning options may include: | Informal plans Person-centred planning processes, including MAPS PATH Personal Futures Planning Organisation planning processes, including: individual program plan care plan treatment plan education plan rehabilitation plan employment plan recreation and access plan |
Readiness for development of an individualised plan may include: | Capacity to make decisions Capacity to understand the process Capacity to participate Involvement of an advocate Power imbalances |
Stakeholders may include: | Family members Friends Neighbours Religious leader Other staff Staff from other services |
Background material may include: | Information on the process Requests for information to bring to the meeting |
Environmental risk may include: | Location and nature of activities identified in the individualised plan Safety of access issues Infection Environmental hazards slippery or uneven floor surfaces physical obstructions (e.g. furniture and equipment) poor home maintenance poor or inappropriate lighting inadequate heating and cooling devices inadequate security |
Client's circumstances that may require risk assessment include: | Weight Skin integrity Infection Evidence of self-neglect Behaviours of concern Impaired judgement and problem solving abilities Impaired cognitive functioning |
Other risk or potential risk, may include: | Evidence of self-neglect Evidence of abuse Social rights infringements |
Monitor may include: | Feedback from person, family, carers and other interested people Observations Requests |
Reporting may be, and include: | Verbal: telephone face-to-face Non-verbal (written): progress reports case notes hazard and incident reports care plans |
Situations of risk or potential risk, may include: | Evidence of self-neglect Evidence of self-harm Evidence of abuse Uncharacteristic or inappropriate behaviours Impaired judgement and problem solving abilities Impaired cognitive functioning Sudden or unexpected change in health status include sensory loss Environmental hazards slippery or uneven floor surfaces physical obstructions (e.g. furniture and equipment) poor home maintenance poor or inappropriate lighting inadequate heating and cooling devices inadequate security Social rights infringements |
Uncharacteristic or inappropriate behaviours that may require reporting and support may include: | Agitation Aggression (physical and/or verbal) Withdrawal Confusion Emotional distress Disinhibition Perseveration Self mutilation Substance abuse Sleeplessness Depression Disorientation Impulsivity Eating problems |
Specific knowledge may be required of particular groups or issues, such as: | Alcohol and other drugs abuse Cultural and linguistic diversity Specific types of disability The impact of ageing Risk of self-harm Women Men Community education Aboriginal and Torres Strait Islander people Mental health Acquired brain injury |
Sectors
Not Applicable
Employability Skills
This unit contains Employability Skills |
Licensing Information
Not Applicable