Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Confirm scope of landlord requirements.

1.1

Identify ethical and conduct standards for listing properties for lease and/or management.

1.2

Confirm landlord experience and expectations for property management.

1.3

Confirm scope of property management services.

1.4

Review rental appraisal to confirm rental price range expectation with landlord.

1.5

Record details of property inspection according to legislative requirements.

2

Complete property management agreement.

2.1

Prepare agreement for property leasing and/or management services.

2.2

Document landlord acceptance of fees, charges and services to be provided.

2.3

Complete agreement for property management according to agency practice and legislative requirements.

3

Establish framework for communication.

3.1

Develop landlord communication plan, including frequency of communication and details to be provided in the communication.

3.2

Advise landlord about contact people within the property management team.

3.3

Establish communication protocols for repairs and maintenance.

3.4

Determine landlord expectations for tenant selection and ongoing tenancy management.