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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirements may relate to: | applicable commonwealth, state or territory legislation which affects work such as Acts covering: children and young persons young offenders OHS privacy anti-discrimination mental health. applicable Crimes Acts or Codes Australian standards, quality assurance and certification requirements award and enterprise agreements clients with mental health issues general 'duty of care' responsibilities powers and procedures for effecting an arrest privacy relevant industry codes of practice security licensing or certification use of force. |
Organisational requirements may relate to: | access and equity policy, principles and practice client service standards code of conduct code of ethics communication channels and reporting procedures emergency and evacuation procedures employer and employee rights and responsibilities OHS policies, procedures and programs organisational goals, objectives, plans, systems and processes policies and procedures relating to own role, responsibility and delegation reporting systems, procedures and processes security licensing. |
Health care environment may be: | public or private hospital aged care facility prison mental health institution. |
Duty of care requirements: | relate to the legal responsibility under "duty of care" to do everything reasonably practicable to protect others from harm may relate to own responsibilities to comply with safe working practices including activities which require licences or certificates of competency. |
Designated personnelmay include: | colleagues emergency services (eg police, ambulance, fire brigade, emergency rescue) first aid officer medical practitioners nursing staff OHS representatives security personnel supervisor. |
OHS requirements may include: | controlling and minimising risks correct manual handling including shifting, lifting and carrying first aid identifying and reporting hazards and risks knowledge of emergency and evacuation procedures transporting and storing dangerous goods using and maintaining equipment using and maintaining personal protection equipment using and storing hazardous materials and substances. |
Security risksmay include: | dangerous items noise, light, heat, smoke persons carrying weapons persons causing a public nuisance persons demonstrating suspicious or disturbed behaviour persons suffering from emotional or physical distress persons under the influence of intoxicating substances persons with criminal intent persons, vehicles and equipment in unsuitable locations suspicious packages or substances terrorism violence or physical threats. |
Procedures for monitoring securitymay include: | ensuring entry and exit to health care environment is only by people with valid authorisations following designated organisational procedures maintaining awareness to promptly recognise changes in behaviour and potential risks maintaining constant observation to detect hazardous substances or dangerous items maintaining vigilance and awareness of security while at work observing individual and group behaviour providing a visible presence recording details of observed risk situations. |
Techniquesmay include: | avoiding acting aggressively, abusively or offensively evasive self defence remaining firm and professional requesting assistance use of communication and interpersonal skills to calm or pacify health clients use of professional judgement to discourage aggressive or anti-social behaviour before it escalates. |
Behavioural problemsmay relate to a person being: | aggressive agitated anti-social disturbed elated emotional fearful hallucinatory hyperactive hysterical impulsive or explosive nervous or anxious noisy over-talkative or talking at a racing speed paranoid self-harming threatening violent. |
Appropriate actions for maintaining security and safetymay include: | apprehension or restraint of the person involved (with reasonable force if necessary) control of tone of voice and body language defusing the situation provision of emergency first aid seeking assistance or back-up tactical withdrawal use of language and concepts appropriate to cultural differences use of positive, confident and cooperative language. |
Procedures for reportingsecurity risksmay include: | completing documentation such as logs, journals and activity reports completing police reports completing written and computer reports contacting designated personnel recording security risk and incident details requesting security assistance. |
Incidentsmay relate to: | accidents attempted suicides emergencies self harm situations requiring medical assistance situations requiring use of force or restraint situations resulting in harm, injury or damage to people or property. |
Communication channelsmay include: | direct line supervision paths formal communication pathways lateral supervision paths organisational networks. |
Communication modesmay include: | alarms call codes and signs electronic communication hand signals verbal communication written communication. |
Communication equipmentmay include: | megaphone mobile telephone public address system telephone two-way radio. |