1

Manage own work performance.

1.1

Personal qualities appropriate to the swimming pool and spa servicing industry are identified and demonstrated.

1.2

Effective communication strategies are used to establish rapport with clients, determine client needs, give accurate advice to clients, and provide follow-up services.

1.3

Personal work responsibilities, priorities and accountabilities are met within required timeframes.

1.4

Stable work performance is consistently maintained in a range of work situations.

1.5

Difficult workplace situations are recognised; addressed promptly, safely and sensitively; and concluded positively.

1.6

Situations in which specialist advice is required are identified and sources of specialist advice in relation to swimming pools and spas are obtained.

2

Develop and maintain professional competence.

2.1

Personal strengths and weaknesses in swimming pool and spa servicing are assessed to determine personal development priorities and action where necessary.

2.2

Feedback on performance is regularly sought from clients and others and is used to improve professional competence.

2.3

Management skills relevant to work as a swimming pool and spa technician are identified and developed to enhance performance.

2.4

Participation in professional networks and associations is used to enhance knowledge, skills and relationships.

2.5

Opportunities for continuing professional development to maintain competence and develop skills and knowledge related to swimming pool and spa servicing are identified, planned and implemented.

3

Model ethical practice.

3.1

Ethical and conduct standards relevant to swimming pool and spa technicians are identified and applied in providing services to clients.

3.2

Personal understanding of ethics and conduct standards is verified with relevant people.

3.3

Situations in which specialist advice is required are identified and sources of advice on matters related to ethical practiceare determined.

4

Follow business quality procedures.

4.1

Appropriate quality procedures are identified in line with organisational quality system.

4.2

Quality assurance systems and practices are implemented in line with organisational requirements.

4.3

Work is monitored and completed against agreed standards and sustainability principles, and clarified with appropriate personnel in line with organisational requirements.

4.4

Information is routinely provided to clients on compliance of swimming pool or spa and environs with safety legislation in line with enterprise requirements.

4.5

Improvements and changes to quality procedures are identified and communicated to appropriate personnel in line with organisational requirements.

Required skills

communication skills to relate in an ethical manner to a broad range of people from diverse social, economic and cultural backgrounds

decision-making and problem-solving skills to analyse situations and make decisions consistent with client needs and enterprise procedures

literacy skills to:

read and interpret a variety of texts, including regulations and codes of practice

prepare reports and complete standard forms

planning, organising and scheduling skills to complete work-related tasks associated with swimming pool and spa servicing in a given timeframe

research skills to identify and locate technical manuals related to swimming pool and spa servicing in order to complete work activities

technology skills to access online information on sustainability, quality practices, and professional development opportunities

time-management skills to plan and complete swimming pool and spa servicing activities in a time and cost efficient manner

Required knowledge

business technologies for improving efficiency and effectiveness in managing work priorities and commitments

principles and techniques of:

performance measurement

personal behaviour, self-awareness and personality trait identification

personal development planning

personal goal setting

personal presentation

time management

work methods and practices that improve personal performance

professional development:

assessment of personal professional development needs

professional network and associations

training related to sustainability

quality system:

quality manual

quality plan

quality records

quality system documentation

quality system processes

relevant commonwealth, state or territory, and local government legislation and regulations related to:

anti-discrimination

consumer protection

equal opportunity

fair trading and trade practices

privacy

swimming pools and spas

work health and safety (WHS)

risk mitigation documentation

roles and functions of industry bodies in providing:

education and training

industry advocacy

marketing and promotion

technical advice

sources of specialist advice related to swimming pool and spa servicing

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by demonstrating evidence of ethical practice, planning and priority setting, compliance with organisational quality requirements, as well as the preparation of a personal development plan.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person should demonstrate the ability to:

demonstrate personal motivation and commitment to the work role

manage day-to-day responsibilities and conflicting demands as a swimming pool and spa technician in an efficient and cooperative manner

relate positively to clients, fellow workers and the management team

assess personal strengths and weaknesses and plan and implement an appropriate personal development plan

demonstrate ethical practice and compliance with the regulatory requirements that apply to swimming pool and spa servicing

comply with enterprise quality assurance requirements.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context and is to comply with relevant regulatory and Australian standards’ requirements.

Resource implications for assessment include:

relevant codes, standards and government regulations

computer equipment suitable for generating reports

a technical reference library with current publications on:

work organisation

goal setting

time management

ethical practice and quality assurance.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

This unit could be assessed on its own or in combination with other units relevant to the job function.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should, as far as is practical, take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Personal qualities may include:

appropriate interpersonal communication

commitment to maintaining appropriate personal presentation

commitment to use of sustainable work practices

environmental awareness

honesty

integrity

probity

timeliness and punctuality.

Effective communication strategies may include:

active listening

being non-judgemental

exploring problems in a positive manner

expressing an individual perspective

providing sufficient time for questions and responses

providing summarising and reflective responses in conflict situations

using appropriate words, behaviour and posture

using clarifying and summarising questions

using clear and concise language

using culturally appropriate communication

using plain English

using verbal and non-verbal communication.

Personal work responsibilities, priorities and accountabilities may include:

completing and explaining to client enterprise risk mitigation documentation:

disclaimers

product information

complying with security procedures

conducting swimming pool and spa servicing

dealing with conflicting goals

determining work and personal needs

meeting duty of care requirements

meeting individual and team goals and targets

meeting quality assurance requirements

meeting WHS requirements

mentoring and supporting others

modelling sustainable practice

personal presentation requirements, including:

company uniform

corporate image

dress

footwear

greeting and farewell

grooming

hygiene

identity badge

personal hygiene

positive image

punctuality

planning new work

prioritising and scheduling work and other activities

promoting corporate image of enterprise

reassessing performance

reporting on work performance

working in a team.

Work situations may include:

different conditions:

challenging cultural, physical and social conditions

conflict

stress

time pressure

different locations:

office

public swimming facilities

private residences

recreation areas

vehicle

warehouse and storage areas.

Sources of specialist advice may include:

coach

colleague

employer

government agency

industry body

industry practitioner

mentor

supervisor

technical expert.

Personal strengths and weaknesses must be assessed against:

industry competency standards

job requirements

other relevant benchmarks.

Skills and knowledge related to swimming pool and spa servicing may include:

chemicals and chemical safety

duty of care

energy, water and waste efficiency

enterprise documentation:

disclaimers

invoices

product and service information

quality system

risk mitigation

regulatory environment related to swimming pool and spa servicing

swimming pool and spa:

accessories

construction

operating systems

types

water quality

work health and safety.

Unit sector

Swimming pools and spas