Application
This unit of competency describes the skills and knowledge required to prepare, conduct and evaluate winery and site tours and presentations for a variety of domestic and overseas visitors.
The unit applies to individuals who work in cellar door operations of wineries or distilleries of different sizes, locations and product ranges. Individuals have specialised knowledge and work under broad direction with responsibility for their own work.
All work must be carried out to comply with workplace procedures, according to state/territory health and safety, and food safety regulations, legislation and standards that apply to the workplace.
No occupational licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements | Performance Criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare for winery and site tour | 1.1 Establish size and composition of tour group from relevant source 1.2 Identify specialist requirements for touring party based on size and composition of the group 1.3 Carry out background research to ensure the tour presentation includes up-to-date and appropriate information 1.4 Plan for tour including route and timing 1.5 Prepare required materials to meet customer and workplace objectives |
2. Conduct winery and site tour | 2.1 Welcome and brief tour group according to workplace procedures 2.2 Inform tour group members of health and safety in the workplace requirements and pest control precautions both before and during the tour, and monitor to ensure compliance 2.3 Present information to tour group members that contains specialised and technical information appropriate to the group’s requirements 2.4 Provide special facilities, services and hospitality arrangements according to workplace procedures and tour group requirements 2.5 Present information in locations' that maximise tour group members' ability to hear and/or see the presentation 2.6 Invite tour group members to ask questions and seek further explanation about information presented throughout the tour 2.7 Maintain the safety, welfare and comfort of tour members at all times |
3. Evaluate and assess performance | 3.1 Ask tour group members and any accompanying staff to review their experience according to workplace procedures 3.2 Carry out a self-assessment of own performance in conducting the winery and site tour 3.3 Identify positive and negative aspects of the way the tour was conducted and consider for future tour planning and organisation 3.4 Review feedback from tour group members and take steps to incorporate where possible |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.
Skill | Description |
Reading | Gather and interpret information from various sources to establish tour requirements |
Writing | Record workplace information using industry-based vocabulary and required format Prepare documents for distribution to tour members in required workplace format |
Oral Communication | Use clear language to convey technical and specialised information appropriate to tour group Use questioning skills to gather feedback from participants Use active listening skills to respond to questions or feedback from participants |
Navigate the world of work | Evaluate own work performance to identify opportunities to improve own skills or knowledge |
Interact with others | Use accepted practices and protocols for communicating with people external to the organisation |
Get the work done | Plan, sequence and implement tasks required to achieve required outcomes Take responsibility for decisions made about tour organisation and delivery Use the main features and functions of digital tools during the planning and delivery of winery and site tours Evaluate event outcomes to identify opportunities to improve future tours |
Sectors
Cellar Door (CDS)