Application
This unit of competency describes the skills and knowledge required to plan and deliver a wine tasting event. It includes researching the needs of clients, sourcing products to be tasted, preparing product and tasting equipment, event planning, conducting the tasting event and providing advice and information on the products to be tasted.
The unit applies to individuals who work in cellar door operations. Individuals have specialised knowledge and work under broad direction with responsibility for their own work.
All work must be carried out to comply with workplace procedures, according to state/territory health and safety in the workplace, and food safety regulations, legislation and standards that apply to the workplace.
When applied in the workplace, compliance with state and territory legislative requirements relating to the Responsible Service of Alcohol will be required.
Elements and Performance Criteria
Elements | Performance Criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan for a wine tasting event | 1.1 Identify potential health and safety in the workplace hazards and implement control measures 1.2 Source and interpret workplace information regarding procedures and regulations for conducting a wine tasting event 1.3 Identify characteristics and potential requirements of event participants to ensure event planning is relevant to group 1.4 Establish and confirm availability of required facilities 1.5 Record registrations of participants according to workplace procedures 1.6 Undertake pre-event organisation of resources and facilities 1.7 Liaise with security, technology and finance support services to ensure availability of systems |
2. Prepare for product tastings | 2.1 Establish products to be tasted according to specialised product tasting requirements of customers 2.2 Carry out appropriate background research for products planned for wine tasting event 2.3 Prepare work area including promotional and support materials for specialised product tasting |
3. Conduct wine tasting event | 3.1 Conduct event according to event plan, objectives and workplace procedures 3.2 Conduct product tasting according to workplace protocols and industry practices |
4. Evaluate and assess performance | 4.1 Encourage and review participant feedback about their expectations and level satisfaction associated with attending the event 4.2 Carry out self-assessment of performance in meeting customer expectations and personal and workplace objectives 4.3 Assess feedback to determine positive and negative aspects of the event conducted and consider for future events 4.4 Resolve concerns of participants and report problems according to workplace procedures |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.
Skill | Description |
Reading | Gather and interpret product information from a variety of sources including labelling and advertising information |
Writing | Record workplace information using industry-based vocabulary and required format |
Oral Communication | Provide information using language appropriate to event participants Use questioning skills to gather feedback from participants Use active listening skills to respond to questions or feedback from participants |
Numeracy | Calculate numerical information relating to measurements, quantities, volumes and monetary value |
Navigate the world of work | Evaluate own work performance to identify opportunities to improve own skills or knowledge |
Interact with others | Use accepted practices and protocols for communicating with internal personnel and people external to the organisation |
Get the work done | Plan, sequence and implement tasks required to achieve outcomes Take responsibility for decisions made about event organisation and delivery Use the main features and functions of digital tools during the planning and delivery of a wine tasting event Evaluate event outcomes to identify opportunities to improve future events |
Sectors
Cellar Door (CDS)