Application
This unit of competency describes the skills and knowledge required to gather, convey and receive workplace information and to interact with others at work.
This unit applies to individuals working in a food production environment. It typically targets the production worker responsible for applying basic communication skills to support work practices while working alongside a supervisor in most situations and exercising limited autonomy.
No occupational licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements | Performance Criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Exchange verbal information | 1.1 Identify information requirements according to workplace procedures 1.2 Ask questions to seek or clarify information 1.3 Apply effective listening skills to receive information 1.4 Use interactive skills to communicate effectively with others 1.5 Provide information in a timely and appropriate form |
2. Locate and use workplace information | 2.1 Locate sources of workplace information according to workplace procedures 2.2 Use information to carry out work responsibilities 2.3 Respond to instructions |
3. Complete workplace documentation | 3.1 Identify forms required for work operations 3.2 Complete and submit forms as required according to workplace procedures |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.
Skill | Description |
Navigate the world of work | With guidance, identify main tasks, rights and responsibilities of own role Meet a limited range of explicit workplace conventions and protocols |
Interact with others | Follow basic communication protocols and conventions Recognise and respect the different expectations of others |
Get the work done | Follow instructions to complete a limited set of well-defined tasks |
Sectors
Operational (OPR)