Application
This unit of competency describes the skills and knowledge required to monitor quality of work outcomes to maintain and improve quality at work.
This unit applies to individuals who work under general supervision and exercise limited autonomy.
No occupational licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements | Performance Criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Monitor quality of work outcome | 1.1 Identify quality requirements of work process 1.2 Inspect inputs to confirm capability to meet quality requirements 1.3 Conduct work to produce required outcomes 1.4 Monitor work processes to confirm quality of output and/or service 1.5 Adjust processes to maintain outputs within specification |
2. Participate in maintaining and improving quality at work | 2.1 Monitor work area, materials, processes and product to ensure compliance with quality requirements and health and safety procedures 2.2 Conduct work in accordance with workplace environmental guidelines 2.3 Identify and report non-conformance in inputs, process, product and/or service according to workplace reporting requirements 2.4 Take corrective action within level of responsibility to maintain quality standards 2.5 Raise quality issues with designated personnel 2.6 Record quality data in accordance with workplace procedures |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential for performance in this unit of competency but are not explicit in the performance criteria.
Skill | Description |
Reading | Interpret basic quality directions and instructions |
Numeracy | Perform basic numerical calculations related to monitoring, sampling and testing Correct/control variation within equipment and process capacity parameters |
Interact with others | Communicate and report quality information to relevant personnel |
Sectors
Operational (OPR)