Elements

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide and apply information to suit workplace and audience requirements

1.1 Identify information requirements for work operations

1.2 Collect and assess required information

1.3 Select and structure information in a logical way to convey meaning to others

1.4 Use appropriate methods to communicate effectively with others

2. Respond to information requests

2.1 Process information requests promptly and courteously

2.2 Apply effective listening and verbal communication skills to obtain information

2.3 Clarify the nature of requests

2.4 Provide appropriate information in response to requests

2.5 Provide information in a form appropriate to the enquirer

2.6 Refer requests to appropriate personnel where they fall outside area of responsibility

3. Use and maintain workplace information

3.1 Access a range of information sources to support work requirements

3.2 Record information in appropriate formats according to workplace reporting requirements

3.3 Interpret information to inform work requirements

3.4 Apply effective listening and verbal communication to exchange information

Skill

Description

Reading

Interpret basic directions and instructions

Writing

Use paper based and electronic proformas to record and store basic workplace information and data

Get the work done

Recognise simple problems and seek guidance to correct

Take responsibility for and reflect on low-impact decisions about work tasks

Recognise and support the application of new ideas