This unit can apply to the evaluation and management of existing contractual arrangements and the development of new arrangements. It requires an understanding of supply chain relationships and arrangements.

ELEMENT

PERFORMANCE CRITERIA

1. Establish contractual arrangements

1.1. Specifications for the delivery of goods and/or services are documented and agreed

1.2. Criteria for selection of suppliers are developed and documented

1.3. Potential suppliers are identified and assessed against selection criteria

1.4. Supply contracts are documented and agreed by the parties

1.5. Contingency plans are developed in the event of supplier failure to deliver

2. Administer and evaluate delivery of goods and/or services against agreements

2.1. The quality of goods and services supplied is assessed against specifications

2.2. Non-compliance is identified, documented and corrective action is implemented within the terms of contractual arrangements

2.3. Relationships with suppliers are managed to support effective delivery

2.4. Vendor agreements are reviewed and renegotiated as required to ensure timely delivery and cost-effective supply of quality goods and services

Required skills

Ability to:

identify the system in place to support management of supplier relationships, agreements and contracts, including goods and services specifications, existing vendor agreements and contracts, traceability systems and procedures, receivals procedures, invoicing system and related documentation, and where required, identify existing system features and/or identifysystem requirements and develop appropriate system components

identify and/or develop criteria for selection of suppliers (the criteria should reflect the company's approach to supply chain management and take account of existing procurement policies, including any preferred supplier arrangements as well as historical experience with suppliers)

identify current and potential suppliers with the capacity to meet supplier criteria

establish a contingency supply plan in the event of failure to deliver within the terms of the agreement

identify and/or develop a goods/service agreement to address company requirements

identify and/or establish procedures to negotiate the terms of the agreement with the supplier, within level of responsibility

identify and/or establish procedures to receive and evaluate goods/services against agreed criteria, including procedures for responding where goods/services are not within specification, within level of authority

identify and/or establish recording and communication systems to document contract compliance issues

monitor that contractors working on-site are inducted and aware of their roles and responsibilities according to enterprise procedures

use communication skills to interpret and complete work information to support operations of work team or area

demonstrate and support cooperative work practices within a culturally diverse workforce

Required knowledge

Knowledge of:

approaches to supply chain management, including customer-led models, such as efficient consumer response (ECR), the contrast between independent company operations versus chain partnership arrangements, and the implications of a supply chain approach for the nature of the relationships between the company and its suppliers, including level of information sharing and cooperation

the company's approach to supply chain management, and related systems and documentation in place to support internal management and supplier relationship management, including levels of authority

appropriate technical knowledge to determine capacity of a supplier to deliver and to assess quality of goods/service supplied (this may be addressed by identifying relevant technical expertise, such as a quality/laboratory function)

legal rights and responsibilities of both the company and the supplier

the role of benchmarking in determining appropriate criteria for supplier selection and contract management

appropriate measures of contract delivery and relative importance/weighting given by the company

induction and duty of care responsibilities for contractors working on-site where relevant

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed. Competence in this unit must be achieved in accordance with food safety standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of ability to:

determine resource requirements for work area

establish contractual conditions and determine most suitable supplier

monitor supply against agreements and contracts and promptly identify and act on variances

establish supply contingencies

maintain relationships with suppliers to support service.

Context of and specific resources for assessment

Assessment must occur in a real or simulated workplace where the assessee has access to:

workplace procurement policies and related documentation and systems

relevant legislation, codes of practice and agreements

access to suppliers of goods and services

information management systems, including planning, recording and reporting systems

technical support and advice as appropriate.

Method of assessment

This unit should be assessed together with core units and other units of competency relevant to the function or work role.

Guidance information for assessment

To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Service agreements

Service agreements are consistent with company policy objectives, legislative requirements, industry standards, codes and guidelines, industrial awards and agreements

Unit sector

People management/planning/logistics

This unit contains employability skills.