Application
This unit can apply to job roles in any sector within the financial services industry, and has application to any job position that is responsible for providing resources for the distribution plan. It may be applied within organisations of various sizes and across a range of customer bases. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Satisfy human resources requirements | 1.1. Human resource needs and requirements are determined according to plan requirements 1.2. Role specifications are developed according to enterprise format and procedures 1.3. Internal and external options are considered with staff selected according to enterprise policy, role descriptions, procedures and legislative requirements 1.4. Staff are appointed following enterprise procedures 1.5. Performance management systems are put in place |
2. Provide technology requirements | 2.1. Technology specifications are determined within enterprise policy and budgets 2.2. Technology is installed/contracted within budget and timelines and all legal requirements are met 2.3. Technology performance is reviewed regularly against specifications and contingency plans are put in place |
3. Provide infrastructure needs | 3.1. Needs are specified and sourced within budget and timeframes, and according to enterprise's purchasing policies 3.2. Needs are revised to continuously support the distribution plan |
Required Skills
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Required skills |
well-developed communication skills to: negotiate effective outcomes interview prospective staff evaluate performance determine and confirm information, using questioning and active listening as required liaise with others, share information, listen and understand use language and concepts appropriate to cultural differences numeracy and IT skills to: perform calculations related to achieving required outcomes use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes access and update records electronically access web-based information services well-developed literacy skills to: use selection tools evaluate proposals maintain currency of industry products and services knowledge read and interpret documentation from a variety of sources and record and consolidate relevant related information research and analysis skills for accessing and interpreting relevant information interpersonal skills to working with others to gather and collate data organisational skills, including the ability to plan and sequence work |
Required knowledge |
facilities available human resource procedures industrial relations inventory procedures IT specifications logistics procurement techniques and tools technology resources |
Evidence Required
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: apply knowledge of human resource requirements satisfy human resource requirements determine suitable technology and infrastructure requirements for the organisation. |
Context of and specific resources for assessment | Assessment must ensure: competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment, technology, software and consumables access to organisation records access to organisational policies and procedures. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit: evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency observing processes and procedures in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports setting and reviewing workplace projects and business simulations or scenarios. |
Guidance information for assessment |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Human resources may be sourced from: | existing staff external contractors new staff. |
Human resources requirements to be met may include: | enterprise policy industrial relations legal legislative procedures regulatory requirements staff administration statutory requirements. |
Staff selected by processes that may include: | affirmative action award provisions employment contract enterprise bargaining equal opportunity induction programs social justice. |
Performance management systems may include: | appraisals staff levels. |
Technology may include various forms of communication hardware and software and may include: | analysis of new technology data security. |
Sectors
Unit sector | Insurance life distribution |
Employability Skills
This unit contains employability skills. |
Licensing Information
Not applicable.