This unit may apply to a range of back office job roles in financial and other organisations of various sizes.

ELEMENT

PERFORMANCE CRITERIA

1. Perform analysis of transactions

1.1. Teller bankings are reconciled to daily amounts recorded in Statements, in accordance with organisation policies and procedures and relevant legislative and compliance requirements

1.2. Presented cheques, other credit and other debits are identified and actioned according to the organisation policies and procedures and general ledger entries are charged appropriately

1.3. Errors and discrepancies are rectified in a timely manner and all entries on daily bank statements actioned and followed up as appropriate

2. Analyse corporate cheques outstanding

2.1. Exceptions reports are generated and exceptions are identified, investigated and actioned in a timely manner

2.2. Stale cheques are identified and acted upon according to organisational policies and procedures

3. Complete reconciliations

3.1. Reconciliation is completed in an accurate and timely manner with any imbalances identified and rectified

3.2. Appropriate liaison with customers and bank personnel is undertaken as necessary

Required skills

communication skills to:

determine and confirm teller banking requirements, using questioning and active listening as required

deal with customers and staff

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

calculate and reconcile non-cash takings

check teller calculations

access and use computer-based databases and spreadsheets

problem solving skills to address errors and discrepancies

literacy skills to:

read documents

complete forms and records accurately

draft reports

organisational skills, including the ability to plan and sequence work

teamwork skills to work cooperatively with others

self-management skills for complying with organisational procedures and requirements

Required knowledge

teller and banking processes

relevant legislation impacting on banking processes

the range and type of government and non-government charges affecting bank accounts

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

thoroughly check transaction details and reconciliation reports

interpret and apply relevant legislation

effectively apply bank account reconciliation processes.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisation policies, procedures and practises may include:

established policies and procedures relating to preparation of reconciliation reports.

Relevant legislation and compliance requirements may include:

Consumer Credit Code

Privacy Act

industry codes of practice.

Other credits and other debits are:

any transactions, either direct or indirect in nature, other than presented cheques which need to be recorded.

General ledger entries include:

the recording of fees, taxes and direct debits

Exceptions refer to:

any corporate cheque falling outside normal parameters.

Stale cheques refer to:

cheques which have passed the statutory time limit for presentation.

Unit sector

Financial retail services

This unit contains employability skills.