Application
This unit has application across all types of superannuation funds where receiving and processing benefit applications is a routine function within the job role.
Prerequisites
Not applicable.
Elements and Performance Criteria
1. Receive applications for benefit payment | 1.1 Applications for superannuation benefit payment are received and accompanying documents are checked to ensure information is complete and correct 1.2 Receipt is documented according to organisational procedures |
2. Identify and manage application errors | 2.1 Errors and incompletions in applications are identified 2.2 Incomplete or incorrect applications are actioned according to organisational requirements 2.3 Applications are prepared for processing when required information is obtained |
3. Process applications for benefit payments | 3.1 Applications are checked against conditions identified in trust deed 3.2 Additional information is sourced as required (e.g. from member, employers etc.) 3.3 Benefit is calculated to include additional fees, charges and/or other factors, using computer system 3.4 Results of calculation are checked 3.5 Application is processed in accordance with the conditions identified in the trust deed and organisational procedures 3.6 Benefit payment documentation and monies are issued to members, Australian Taxation Office (ATO), rollover funds, as required |
4. Follow quality assurance procedures | 4.1 Organisational procedures are followed 4.2 Member documentation is maintained in accordance with organisational requirements 4.3 System and process checks are implemented and any irregularities identified 4.4 Any irregularities are corrected or communicated to appropriate personnel |
Required Skills
Required skills
communication skills to:
use questioning and active listening to gather and check information
liaise and share information with others
communicate appropriately with people from diverse backgrounds
numeracy skills to:
interpret numeric data and relevant statistics and from this perform calculations related to achieving required outcomes
IT skills to:
use computer applications (word processing, spreadsheet, database, specific purpose computer systems)
access and update records electronically
access web-based information services
reading skills to:
read and understand relevant procedures
read and interpret applications and supporting documentation
writing skills to:
accurately record information
prepare professional letters and emails
organisational skills to efficiently plan and sequence work
problem solving skills to address inaccuracies and omissions in applications
analytical skills to effectively analyse information and data
Required knowledge
company policies, objectives and guidelines
Government Member Benefit Protection Rules
Preservation Rules (after July 1999)
taxation requirements and tax rates for benefit payments under the Income Tax Assessment Act
components of a superannuation RBS and PAYG Payment Summary
documentation requirements of benefit payments
procedures for calculating and processing benefits
application of privacy legislation
fraud deterrence practices.
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: receive and process benefit applications for payment source and interpret information required to process benefits including documentation, taxation requirements and trust deeds review benefit applications: for omissions to identify errors in benefit applications to test and assess the integrity of information complete benefit calculations including fees and charges. |
Context of and specific resources for assessment | Assessment must ensure: competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment, technology, software and consumables access to financial services product information access to information about workplace policies and procedures. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit: evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of units of competency observing processes and procedure in workplaces verbal or written questioning on underpinning knowledge and skills evaluating samples of work accessing and validating third party reports setting and reviewing workplace business simulations or scenarios. |
Guidance information for assessment |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Errors and/or incompletions in documentation may include: | member information is illegible or missing signature is missing documentation is inconsistent member information does not correlate with fund records insufficient detail given |
Conditions identified in trust deed may include: | fund guidelines details of policy taken by member relevant legislation |
Organisational procedures may include: | system/computer procedures best practice standards regulatory requirements internal communications internal service level agreements codes of practice documentation and filing procedures verifying status of rollover conditions |
Sectors
Superannuation
Employability Skills
This unit contains employability skills.
Licensing Information
Not applicable.