This unit applies to job roles involving establishing and customising complex employer accounts and has application to trustee roles.

ELEMENT

PERFORMANCE CRITERIA

1. Obtain information for new employer records

1.1. Comprehensive briefing of details for new employer record is obtained from field representative/employer relationship manager

1.2. Information is checked for completion, accuracy and inconsistencies

1.3. Further details required are obtained from fund representative or employer, as required

2. Set up new file for employer

2.1. Data is entered into organisation information system

2.2. New employer file is activated

2.3. Employer contribution mechanism is established

2.4. Details of schedules/exceptions, rules, insurance details and categories are entered

3. Set up account systems

3.1. Insurance arrangements are set up as required

3.2. Details of account options are entered

3.3. Facility for bulk load transfers is established if required

4. Implement quality assurance procedures

4.1. Organisation procedures are followed

4.2. Employer details are established and maintained in accordance with organisation requirements

4.3. Data entry is checked according to organisation procedures

Required skills

communication skills to:

liaise with others, share information, confirm work requirements, using questioning and active listening as required

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to complex employer accounts

access and update account records electronically

use internet information

literacy skills to read and interpret documentation from a variety of sources and record and consolidate related information

data analysis and interpretation skills

interpersonal skills to relate effectively within a team environment

organisation skills, including the ability to plan and sequence work

learning skills to maintain knowledge of changes to products and relevant legislation

judgement skills for forming recommendations in operational situations

management skills for working effectively in a constantly changing environment

Required knowledge

organisation policies, procedures, guidelines and information, documentation and communication systems

required information to establish comprehensive employer profile

procedures for establishing transaction systems

Information requirements for establishing vesting arrangements, non-preserved money fund options and insurance arrangements

Privacy Act obligations

fraud deterrence practices

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

obtain information for new employer records by utilising organisation information systems

set up account systems and establish information needs

source required information and understand the consequences of incorrect employer documentation.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation financial records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace business simulations or scenarios.

Guidance information for assessment

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Employer records may include:

applicable insurance

contribution balances

employer contact details

funds allocation requirements

historical information

human resource systems

IT systems

member details

other special circumstances

reinsurance details

vesting arrangements.

Inconsistencies may include:

contribution changes

employment changes

incomplete documents

missing data

personal details do not correspond.

Contribution mechanism may include:

process for communication

process for financial transaction.

Organisation procedures may include:

best practice standards

codes of practice

documentation and filing procedures

internal communications

regulatory requirements

system/computer procedures.

Unit sector

Superannuation

This unit contains employability skills.