Application
The unit involves managing community engagement in a variety of work settings, including: forest environment (native and plantation) saw mill wood chip mill veneer mill board/plywood mill timber treatment plants downstream processing of timber forest products production forest sales and service horticultural The skills and knowledge required for competent workplace performance are to be used within the scope of the person's job and authority |
Prerequisites
Not Applicable
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Scope the need for community engagement | 1.1. Applicable occupational health and safety (OHS), environmental, legislative and organisational requirements relevant to managing community engagement are identified and followed 1.2. Benefits for community involvement in the engagement process are evaluated for the organisation and for the community 1.3. Framework is designed to assist in analysing issues that require community engagement 1.4. Key stakeholders are identified and consulted in line with organisational policy and procedures 1.5. Target community is defined in line with the purpose, objectives and issues 1.6. Range of community engagement strategies are assessed for suitability in engaging the community in the issues |
2. Develop community engagement plan | 2.1. Purpose and objectives of community engagement are established in consultation with key stakeholders 2.2. Community engagement strategies are designed that are relevant, achievable, measurable and flexible enough to allow for the emergence of new ideas and options 2.3. Likely barriersto community involvement are explored and strategies to address them are developed 2.4. Relevant commitment to/approval of the community engagement plan is obtained in line with organisational policy and procedures 2.5. Communitydiversity is acknowledged and respected throughout the development of the plan 2.6. Communication, monitoring, reporting, feedback and evaluation processes are embedded in the plan |
3. Implement community engagement plan | 3.1. Resources and time are allocated to the implementation of the plan 3.2. Implementation is managed in line with the plan design 3.3. Objectives and constraints of the engagement are communicated to designated personnel 3.4. Clarity is established around the roles and responsibilities of all participants 3.5. Expectations of participants are identified and managed, and the community is provided with relevant information throughout the engagement process 3.6. Plan is implemented flexibly enough to allow the community to raise new ideas or options 3.7. Community is provided with opportunities to develop its engagement capacity and barriers to involvement are addressed 3.8. Feedback mechanisms are implemented in line with the plan and community requirements are addressed to maximise participation |
4. Evaluate community engagement plan | 4.1. All components of the community plan are evaluated in line with the plan's purpose and objectives 4.2. Feedback on the quality of the strategies used is obtained from relevant personnel and stakeholders 4.3. Outcomes from the engagement are recorded, shared and used across the organisation and with the community, in line with organisational policy and procedures |
5. Report on the outcomes of community engagement | 5.1. Outcomes of community engagement are reported to relevant stakeholders 5.2. Feedback on how outcomes may inform current and future planning or decision making is provided to all participants 5.3. Community engagement plan is reviewed in light of outcomes |
Required Skills
This describes the essential skills and knowledge and their level required for this unit. |
Required skills |
Technical skills sufficient to apply workplace safety procedures to community engagement strategies; evaluate community engagement strategies Communication skills sufficient to use a range of communication styles to suit different audiences and purposes; explain complex and formal policies and concepts to a variety of audiences Literacy skills sufficient to detail requirements; write recommendations and prepare community engagement reports requiring complex language structures and precision of expression Problem solving skills sufficient to mediate, negotiate and attempt to obtain consensus between parties; apply lateral thinking to provide solutions and overcome barriers to community engagement Planning and organisational skills sufficient to develop policies and procedures; manage expectations; scope, design and implement community engagement plans, including project, time and budget management; facilitate community engagement, including relationship building, networking, negotiation, conflict management and risk management |
Required knowledge |
Applicable commonwealth, state or territory legislation, regulations, policies, standards, codes of practice and established safe practices relevant to the full range of processes for developing and implementing community engagement strategies Environmental protection requirements, including the safe disposal of waste material Organisational and site standards, requirements, policies and procedures for developing and implementing community engagement strategies Community engagement theory, principles and techniques Facilitation/process management in the context of community engagement Principles of working within an ethical framework Community consultation and decision-making processes Power structures and relationships in the community Processes of both individual advocacy and group advocacy Models of negotiation Complex cultural awareness Community development principles Diversity in the community National and state or territory reporting requirements in relation to community engagement Social justice principles Organisational policies related to communication and the media Workplace safety procedures relating to community engagement strategies Established communication channels and protocols Problem identification and resolution strategies Procedures for recording and reporting workplace information |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | A person who demonstrates competency in this unit must be able to provide evidence that they can manage community engagement |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competency in this unit must be relevant to, and satisfy, all of the requirements of the elements of this unit and include demonstration of: following applicable commonwealth, state or territory legislative and regulatory requirements and codes of practice relevant to managing community engagement following organisational policies and procedures relevant to managing community engagement planning, designing and implementing community engagement strategies that follow legislative requirements documenting an implementation strategy for community engagement, as part of a plan, that has been designed, implemented and reviewed, showing a measurable outcome using the chosen indicators communicating with stakeholders to discuss possible approaches to community engagement reviewing and improving strategies by identifying improvements and benchmarking against plan objectives |
Context of and specific resources for assessment | Competency is to be assessed in the workplace or realistically simulated workplace Assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints Assessment of required knowledge, other than confirmatory questions, will usually be conducted in an off-site context Assessment is to follow relevant regulatory or Australian Standards requirements The following resources should be made available: workplace location or simulated workplace materials and equipment relevant to undertaking work applicable to this unit specifications and work instructions community information, case studies or scenarios, including current journals and international case studies community engagement theory, principles, practices and techniques procedures and protocols for community engagement, including OHS policy and legislation related to community engagement |
Method of assessment | Assessment must satisfy the endorsed Assessment Guidelines of the FPI11 Training Package Assessment methods must confirm consistency and accuracy of performance (over time and in a range of workplace relevant contexts) together with application of required knowledge Assessment must be by direct observation of tasks, with questioning on required knowledge and it must also reinforce the integration of employability skills Assessment methods must confirm the ability to access and correctly interpret and apply the required knowledge Assessment may be applied under project-related conditions (real or simulated) and require evidence of process Assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances Assessment may be in conjunction with assessment of other units of competency The assessment environment should not disadvantage the candidate Assessment practices should take into account any relevant language or cultural issues related to Aboriginality, gender or language backgrounds other than English Where the participant has a disability, reasonable adjustment may be applied during assessment Language and literacy demands of the assessment task should not be higher than those of the work role |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
OHSrequirements: | are to be in line with applicable commonwealth, state or territory legislation and regulations, and organisational safety policies and procedures, and may include: personal protective equipment and clothing safety equipment first aid equipment fire fighting equipment hazard and risk control fatigue management elimination of hazardous materials and substances safe forest practices, including required actions relating to forest fire manual handling including shifting, lifting and carrying |
Environmental requirements may include: | legislation organisational policies and procedures workplace practices |
Legislative requirements: | are to be in line with applicable commonwealth, state or territory legislation, regulations, certification requirements and codes of practice and may include: award and enterprise agreements industrial relations Australian Standards confidentiality and privacy OHS the environment equal opportunity anti-discrimination relevant industry codes of practice such as: chain of custody (COC) Programme for the Endorsement of Forest Certification (PEFC) schemes Forest Stewardship Council (FSC) duty of care |
Organisationalrequirements may include: | legal organisational and site guidelines policies and procedures relating to own role and responsibility quality assurance procedural manuals quality and continuous improvement processes and standards OHS, emergency and evacuation procedures ethical standards recording and reporting requirements equipment use, maintenance and storage requirements environmental management requirements (waste minimisation and disposal, recycling and re-use guidelines) |
Key stakeholders may include: | all those who may be directly affected or may have a significant issue in the engagement process, including: individuals local residents community leaders community groups ethnic communities non-government organisations public sector officers private sector organisations/business community public sector agencies elected public officials who may need to be briefed or provide approval throughout the process public land committees of management |
Community engagement strategies may include: | alliances partnerships education and awareness campaigns on-line consultation and interaction deliberative processes public meetings consultation with stakeholders media campaigns community-based information direct participation scenario planning advisory bodies and steering committees events celebrations launches awareness activities or programs public forums workshops face-to-face meetings and interviews focus groups questionnaires (email, internet or hard copy) surveys negotiation tables formal partnerships telephone interviews written submissions |
Barriers to community involvement may include: | access constraints mobility issues poor past experiences with engagement processes time constraints previous over-consultation geographical isolation socioeconomic levels diversity variables social capital gate keepers - residents who block broad participation lack of or limited: interest in or commitment to the issue understanding about the actual issue understanding or clarity about the engagement process |
Community diversity may include difference in: | age cultural background disability educational level English language proficiency ethnicity experience expertise family responsibilities gender intellectual difference interests interpersonal approach language learning styles length of residence life experience marital status mobility physical differences politics race religion sexual orientation socioeconomic background thinking styles work experiences working styles |
Resources may include: | people materials equipment |
Communication may include: | verbal and non-verbal language constructive feedback active listening questioning to clarify and confirm understanding negotiation team building stakeholder engagement internal and external use of positive, confident and cooperative language use of language and concepts appropriate to individual social and cultural differences control of tone of voice and body language |
Engagement capacity may include: | information - a one-way relationship in which appropriate and relevant information is disseminated to the community consultation - a two-way relationship in which the views of individuals or communities on issues that affect them directly or in which they may have a significant interest, are asked for, received and taken into consideration active participation - opportunities for individuals and communities to propose options and be involved in planning and decision making |
Sectors
Not Applicable
Competency Field
Common Technical |
Employability Skills
This unit contains employability skills |
Licensing Information
General workplace legislative and regulatory requirements apply to this unit; however there are no specific licensing or certification requirements at the time of publication.