Application
This unit describes the skills and knowledge required to apply oral communication skills to facilitate and participate in complex workplace meetings, such as committee meetings, project management meetings, inter-departmental meetings, or staff meetings.
This unit applies to individuals who need oral communication skills at Australian Core Skills Framework (ACSF) level 4 to undertake a vocational training pathway or workplace tasks.
This unit is designed for integration and contextualisation with vocational units to support achievement of vocational competency.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Element | Performance Criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan for workplace meetings | 1.1 Identify the purpose of the meeting 1.2 Identify the scope of the meeting |
2. Facilitate and participate in workplace meetings | 2.1 Use effective oral communication strategies to facilitate the meeting 2.2 Use appropriate grammar, vocabulary and pronunciation 2.3 Use appropriate non-verbal communication |
3. Review own performance | 3.1 Seek feedback on effectiveness of communication skills to facilitate workplace meetings 3.2 Critically evaluate own performance to identify areas for improvement |
Evidence of Performance
Evidence of the ability to:
facilitate workplace meetings appropriately
review the effectiveness of own performance to identify areas for improvement.
Evidence must be collected using typical workplace meetings.
Note: Where a specific volume and/or frequency is not specified, evidence must be provided at least once.
Evidence of Knowledge
Evidence of the following knowledge must be demonstrated:
oral communication strategies to facilitate workplace meetings
non-verbal communication to facilitate workplace meetings
grammar, vocabulary and pronunciation to facilitate workplace meetings.
Assessment Conditions
Assessment texts and tasks reflect those typically found in the workplace.
Individuals can access a range of established support resources.
Culturally appropriate processes and techniques suited to the language, literacy and numeracy capacity of individuals and the work being performed must be used.
Reasonable adjustments can be made to ensure equity in assessment for people with disabilities.
Assessors must satisfy NVR/AQTF assessor requirements, have sound knowledge of the ACSF and have demonstrable expertise in the vocational contextualisation and assessment of the core skill – oral communication.
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill | Performance | Description |
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency. |
Sectors
Oral Communication