Application
This unit applies to coordination of ambulance services |
Prerequisites
Pre-requisite unit | This unit must be assessed after successful achievement of pre-requisite: HLTAMBC401C Receive a request for service |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Co-ordinate vehicle and personnel resources | 1.1 Undertake resource allocation in accordance with local ambulance standard operation procedure 1.2 At all times monitor known factors that may impact on service demand 1.3 Ensure the location and commitment of ambulance service resources are known at all times |
2. Liaise with ambulance communications personnel | 2.1 At all times ensure personnel are given clear information 2.2 Communicate factors affecting resource availability to personnel 2.3 Identify factors affecting resource availability by seeking information from other ambulance communications personnel 2.4 Document information according to local ambulance standard operation procedure 2.5 Implement "on scene" communication chain of command |
3. Liaise with other related organisations and emergency services | 3.1 Identify the need for involvement of other service(s) in a timely manner 3.2 Determine other service involvement in line with the case need 3.3 Ensure other service is contacted, adequately briefed, and appropriate assistance requested |
Required Skills
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of: Local standard ambulance operation procedure Use of communications equipment and systems Available resources and their application Other emergency and non-emergency services and their function |
Essential skills: It is critical that the candidate demonstrate the ability to: Deal with a variety of situations/incidents, including: urgent non-urgent routine special Deal with: incidents when the involvement of other related emergency and non-emergency services is needed incidents involving prolonged entrapment incidents when assessment must be made as to the most appropriate receiving facility incidents involving multi-casualties ie large numbers associated with bus, rail, multi-vehicle accidents incidents when alternative receiving facilities need to be found incidents requiring multi-agency response Assess and analyse potentially multiple emergency and non-emergency situations requiring solutions immediately In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Demonstrate computer literacy, keyboarding skills Use problem solving skills including: using available resources analysing information making decisions that ensure efficient and effective coordination of resources Use oral communication skills required to fulfil job roles as specified by the organisation, including: asking questions active listening asking for clarification of information from other personnel negotiating solutions acknowledging and responding to a range of views Use interpersonal skills, including: working with others relating well with other team members and personnel from other emergency services Use written communication skills (literacy competence) required to fulfil job roles as specified by organisation, including: reading and understanding resource requirements recording data accurately and maintaining records |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this competency unit: | The individual being assessed must provide evidence of specified essential knowledge as well as skills Observation of performance in the work environment is preferable Evidence of workplace performance over time must be obtained to inform a judgement of competence Assessment must include evidence of competence in dealing with all situations outlined in Essential Skills section of this competency unit |
Access and equity considerations: | All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities |
Related units: | The unit should be assessed in conjunction with the following related competency unit: HLTAMBC402C Assign ambulance service resources |
Range Statement
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Known factors may include, but are not limited to: | Organised events (sporting and social) Demonstrations Marches Holidays and festive occasions |
Ambulance service resources may include, but are not limited to: | Road Aviation Maritime |
Other emergency services may include, but are not limited to: | Fire Police SES Voluntary organisations Utilities Community services |
Sectors
Not Applicable
Employability Skills
This unit contains Employability Skills |
Licensing Information
Not Applicable