Application
This unit applies to those involved in development or maintenance work in a variety of IT areas who are responsible for securing client sign-off to projects.
Prerequisites
Not applicable.
Elements and Performance Criteria
1. Determine milestones and quality attributes with client | Interview client to determine project deliverables and acceptance criteria Document project milestones and associated deliverables in measurable terms, taking into account constraints Determine and document criteria to evaluate each deliverable Negotiate quality standards with client and document Confirm project direction with appropriate person |
2. Formulate metrics and milestones | Define the units of measurement (metrics) that will be used in the project, including consideration of project milestones, timeframe and costs Schedule the measurement of project milestones and associated deliverables Document the process for analysing variances and their impact on the project Schedule quality reviews into project plan |
3. Obtain client agreement to acceptance criteria | Obtain client agreement for project delivery dates Communicate acceptance criteria clearly and coherently to the client Obtain client agreement to acceptance criteria and anticipated timeframes for the project |
Required Skills
Required skills
analytical skills to:
undertake function point
determine the metrics process in line with client requirements
communication skills to:
facilitate groups
liaise and negotiate with clients and team members
present, transfer and collect information and gain consensus
literacy skills to deal with clients and team members
planning and organisational skills to:
participate in the development of strategic initiatives
undertake risk management
undertake scoping, timeframe, cost, and quality of a project
determine communications for a project
research skills to specify, analyse and evaluate broad features of a particular business domain and best practice in system development methodologies
technical skills to formulate system development and milestones.
Required knowledge
detailed knowledge of:
client business area
project planning methodologies and tools
quality processes
system development plans
technical tools and their use relating to task list, such as when formulating metrics and milestones
theory and purpose of metrics.
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: develop acceptance criteria for a project document this according to organisational standards present this document to stakeholders and obtain approval. |
Context of and specific resources for assessment | Assessment must ensure access to: client requirements technical specifications organisational and process goals critical business requirements predefined high-level acceptance criteria project deliverables future organisational business processes test plan project-budget timeframe. Where applicable, physical resources should include equipment modified for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of candidate performing review of quality attributes verbal or written questioning to assess candidate’s knowledge of formulating metrics and milestones review of candidate’s acceptance criteria and timeframes for approval by client. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include: | employees external organisations individuals internal departments. |
Project may include: | business improvement process ebusiness solution involving the total organisation or part of the organisation systems-only change total organisational change. |
Acceptance criteria may include: | cost implications logistical considerations technical timeframe. |
Constraints may include: | budget hardware legal constraints policy resource software time. |
Appropriate person may include: | authorised business representative client supervisor. |
Sectors
General ICT
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.