Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Select the process to be reengineered | 1.1. Identify major processes that require re-engineering 1.2. Identify boundaries, stakeholders and strategic importance of each process 1.3. Prioritise each process according to its level of performance 1.4. Select a process to re-engineer and document decision making process |
2. Identify the strategic context | 2.1. Determine the purpose of the selected process, and where it fits into the business strategy 2.2. Evaluate the scope of the process, including stakeholder and strategic impact 2.3. Identify potential risks 2.4. Define the broad objectives of the new process 2.5. Model the new process, taking into account client expectations, cooperation across boundaries and process flow 2.6. Analyse changes to organisational structures, technicalrequirements, training needs, cultural and political impact and communication channels 2.7. Document new process and impact of changes |
3. Design the new process | 3.1. Develop key performance indicators and implementation responsibilities for the new process 3.2. Communicate information to appropriate person 3.3. Prepare a process re-engineering plan to document all stages 3.4. Submit process re-engineering plan to appropriate person for sign-off |
Required Skills
Required skills |
Writing plans Benchmarking Stakeholder communication and negotiation Change management Training needs analysis |
Required knowledge |
Organisational strategy Organisational development and structure Stakeholder liaison and negotiation Industry standards E-commerce standards Copyright and intellectual property |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: Assessment must confirm that learners identify a process to be re-engineered and plan the re-engineering of that process in a manner that supports the strategic, organisational and change context of the process to be re-engineered. To demonstrate competency in this unit the learner will require access to: An organisational structure and culture An organisational strategy A stakeholder analysis E-business models Personnel computer Analysis software Modelling software |
Context of and specific resources for assessment | The breadth, depth and complexity covering planning and initiation of alternative approaches to skills or knowledge applications across a broad range of technical and/or management requirements, evaluation and coordination would be characteristic. Assessment must ensure: self-directed application of knowledge and skills, with substantial depth in some areas where judgement is required in planning and selecting appropriate equipment, services and techniques for self and others. Applications involve participation in development of strategic initiatives as well as personal responsibility and autonomy in performing complex technical operations or organising others. It may include participation in teams including teams concerned with planning and evaluation functions. Group or team coordination may also be involved. |
Method of assessment | The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1. Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency. Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. An individual demonstrating this competency would be able to: Demonstrate understanding of a broad knowledge base incorporating theoretical concepts, with substantial depth in some areas Analyse and plan approaches to technical problems or management requirements Transfer and apply theoretical concepts and/or technical or creative skills to a range of situations Identify risks Evaluate information, using it to forecast for planning or research purposes Take responsibility for own outputs in relation to broad quantity and quality parameters Take some responsibility for the achievement of group outcomes Maintain knowledge of industry products and services |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Stakeholders may include: | sponsors users development team project team |
Client may include but is not limited to: | internal departments external organisations clubs individual people internal employees |
Appropriate person may include: | supervisor teacher authorised business representative client |
Technical requirements may be in reference to: | business system platform database network people in the organisation |
Performance may include: | financial or profitability measurements and selection decisions based on worst performance or strategic importance of the process |
Sectors
Unit sector | Strategy Planning |
Employability Skills
This unit contains employability skills. |
Licensing Information
Refer to Unit Descriptor