ELEMENT

PERFORMANCE CRITERIA

1. Document and update inventory

1.1. Maintain a hardware inventory that creates a profile or description of each piece of equipment

1.2. Maintain a software inventory and update licences as required, particularly when upgrading software

1.3. Record and organise the storage of user documentation or technical manuals

2. Store technical documentation

2.1. Take action to ensure hardware, software and equipment that is not in use is stored in a manner as recommended by technical manuals

2.2. Ensure technical documentation is stored securely

2.3. Access and disseminate technical documentation as required by clients

Required skills

Basic reading, writing and interpretation skills for workplace documentation

Plain English literacy and communication skills in relation to presentation of information

Problem solving skills for a defined range of predictable problems

Low-level decision making skills

Required knowledge

Basic understanding of software licensing requirements

Broad knowledge of inventory principles and procedures

Storage of equipment and software

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

Assessment must confirm the ability to accurately and regularly update and maintain the software, equipment and technical documentation inventory according to identified storage and retrieval policy and procedures. Software licensing requirements are adhered to according to vendor specifications. Inventories are regularly accessed and kept up-to-date. Literacy skills in regard to workplace documentation and technical manuals are demonstrated.

To demonstrate competency in this unit the learner will require access to:

Personal computer

Software for managing inventory

Context of and specific resources for assessment

The breadth, depth and complexity of knowledge and skills in this competency would prepare a person to perform in a range of varied activities or knowledge applications where there is a clearly defined range of contexts in which the choice of actions required is usually clear. There would generally be limited complexity in the range of operations to be applied.

Assessment must ensure:

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes would be characteristic.

Applications may include some complex or non-routine activities involving individual responsibility or autonomy and/or collaboration with others as part of a group or team.

Method of assessment

The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1.

Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency.

Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICAS2016B Record client support requirements

An individual demonstrating this competency would be able to:

Demonstrate basic operational knowledge in a moderate range of areas

Apply a defined range of skills

Apply known solutions to a limited range of predictable problems

Perform a range of tasks where choice between a limited range of options is required

Assess and record information from varied sources

Take limited responsibility for own outputs in work and learning

Maintain knowledge of industry products and services

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Hardware inventory may include but is not limited to:

a list of personal computers

networked systems

personal organisers

communications equipment

Peripherals may include printers, scanners, tape cartridges, speakers, multimedia kits; keyboard equipment, including mouse, touch pad, keyboard and pens

Equipment may include but is not limited to:

workstations

personal computers

modems or other connectivity devices

printers

hard drives

monitors

switches

hubs

personal digital assistants

other peripheral devices

Software may include but is not limited to:

commercial

in-house, packaged or customised software

Softwareinventory may include but is not limited to:

a list of commercial software applications

organisation-specific or customised software

word processing, spreadsheet, database, graphic, mail, internet browsers

presentation functionalities

Unit sector

Support

This unit contains employability skills.