Application
This unit applies to technical support personnel who are required to protect and secure equipment in a small or large office environment. Maintaining asset security and implementing preventive security measures are key components of any information and communications technology (ICT) environment.
Prerequisites
Not applicable.
Elements and Performance Criteria
1. Identify assets and threats | 1.1 Identify types of information assets in the organisation 1.2 Identify mechanisms by which information assets are accessed, transmitted and stored 1.3 Establish nature of threats to information assets and determine effect that loss or damage may have to the organisation |
2. Secure assets | 2.1 Identify actions, mechanisms and strategies to protect information assets 2.2 Secure assets within scope of authority 2.3 Report issues to appropriate person and other issues where they are outside scope of authority |
3. Mitigate or prevent damage to assets | 3.1 Identify signs and evidence that information assets are threatened or undergoing loss or damage 3.2 Provide first-level response to reduce affects, mitigate damage and protect evidence 3.3 Report incident, effects and actions to appropriate person |
Required Skills
Required skills
literacy and communication skills to:
present information
report incidents where assets are threatened
problem-solving skills to:
anticipate and respond to threats to information assets
solve known problems in routine procedures
technical skills to:
install and activate system filtering and security settings
operate a computer and software application
protect and secure information assets
provide first-level response.
Required knowledge
information assets and key sources of information assets
types of security options available to secure assets
assets supported by the organisation
general ICT hardware
organisation’s security procedures.
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: conduct an audit of information assets, the potential threats and effect on the organisation identify threats to assets and take appropriate action to overcome them communicate and discuss details of security threats and issues relating to information assets. |
Context of and specific resources for assessment | Assessment must ensure access to: sites with computer hardware and office environments representing a range of workplaces a range of appropriate software systems organisational information assets technical records, documentation and enterprise procedures appropriate learning and assessment support when required. Where applicable, physical resources should include equipment modified for people with special needs. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of candidate conducting an audit of information assets review of audit records prepared verbal or written questioning to assess candidate’s knowledge of nature of threats and effect review of reports, including examples of different threats and associated actions. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Information assets may include: | equipment files forms online or printed data and information passkeys or passwords procedures programs or information channels reports. |
Organisation may include: | departments entities outside the business government individuals inside and outside the business the whole business. |
Affect may include: | confidentiality financial personal privacy issues reputation. |
Loss or damage may include: | alteration damage or destruction deletion misuse theft unauthorised publication. |
Secure may include: | appropriate modification of procedures or processes changing of passwords or work habits physical exclusion or control protective software installation or operation. |
Appropriate person may include: | business owner or authorised business representative client government peers police as appropriate supervisor. |
First-level response may include: | changing passwords excluding people from access locking doors locking down the workplace logging off powering down systems updating software protection. |
Sectors
Systems administration and support
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.