Application
This unit describes the skills and knowledge required to manage the deployment and administration of enterprise communication solutions. It includes email and remote access email, web portal or content management solution, and enterprise collaboration tools.
It applies to individuals working as information and communications technology (ICT) professionals who configure and deploy software to supply email, collaboration and messaging services to meet the needs of enterprise users.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan for enterprise communication solutions | 1.1 Research and identify enterprise communication solutions to meet organisational requirements 1.2 Evaluate and compare enterprise communication solutions against organisational requirements 1.3 Select enterprise communication solutions to address organisational requirements 1.4 Acquire enterprise communication solutions in accordance with organisational requirements 1.5 Consult with stakeholders to develop implementation plan addressing the organisational requirements |
2. Implement enterprise communication solutions | 2.1 Implement and configure enterprise communication solutions in accordance with implementation plan 2.2 Determine if implementation of enterprise communication solutions meets implementation plan and organisational requirements and modify implementation to address variance |
3. Test and monitor implementation of enterprise communication solutions | 3.1 Test enterprise communication solutions to determine if enterprise communication solutions are operating correctly according to system specifications 3.2 Monitor and analyse performance and logs of enterprise communication solutions to determine if organisational requirements are met 3.3 Modify enterprise communication solutions to address instances where organisational requirements are not met |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
Skill | Description |
Reading | Gathers, interprets and analyses technical documentation to test and implement enterprise tools successfully |
Numeracy | Selects and interprets mathematical information that may be partly embedded in a range of familiar and less familiar tasks to evaluate performance and interoperability of communication services |
Get the work done | Uses a combination of formal, logical planning processes and an increasingly intuitive understanding of context to plan, design and implement a communications solution Reflects on the ways in which digital systems and tools are used, or could be used, to achieve work goals and begins to recognise strategic and operational applications Uses specialised software to ensure an enterprise can engage with geographically distributed team members Initiates standard procedures when responding to a predictable range of network and software compatibility problems |
Sectors
Networking