Application
This unit describes the skills and knowledge required to apply methodologies and activities that facilitate the planning, implementation and monitoring of Information and Communications Technology (ICT) change.
It applies to experienced individuals who provide specialised technical advice, guidance and leadership in a range of areas requiring change-management in ICT systems.
No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Plan ICT system changes | 1.1 Determine and document organisational change procedures and conventions according to organisational requirement, policies and procedures 1.2 Identify required personnel responsible for change management policy and procedures 1.3 Evaluate current ICT system to determine changing user or business patterns 1.4 Develop and document ICT change management plan according to organisational requirements 1.5 Submit document to required personnel, seek and respond to feedback |
2. Identify technology system change needs | 2.1 Determine industry standard ICT benchmarks 2.2 Compare identified needs against performance benchmarks and identify and document required changes 2.3 Determine and document required changes and determine impact 2.4 Submit document to required personnel, seek and respond to feedback |
3. Implement change | 3.1 Determine and document change schedule 3.2 Implement change management plan according to organisational policies and procedures 3.3 Identify and document new performance benchmarks 3.4 Determine and document required changes and implementation requirements 3.5 Submit document to required personnel, seek and respond to feedback |
4. Monitor and review implementation | 4.1 Measure change performance against new benchmarks 4.2 Submit performance results to stakeholders 4.3 Obtain sign-off on changes 4.4 Provide appropriate documentation and reporting |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
identify and plan Information and Communications Technology (ICT) system changes on at least one occasion.
In the course of the above, the candidate must:
implement, monitor and review ICT system changes, including:
applying guidelines and policies to the change management process
maintaining required version control
maintaining compliance with existing accessibility and other policies.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
major change management principles
functions and features of industry standard information technology systems
internet and internetworking architecture
principles and structure of performance benchmarking
server access security procedures and general security issues relating to required operating system
industry standard methods of communicating change to stakeholders
organisation’s policies and procedures that may impact on implementing change management tasks.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
special purpose tools, software packages, equipment and materials required to implement a change management process
international standards relating to implementing change management tasks.
operational data
organisation’s analysis data
organisational planning guidelines
version control guidelines.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Learning | Takes a lead role in the development and facilitation of change management in an ICT environment |
Numeracy | Uses mathematical equations to calculate and compare numerical data against benchmarks and to plan and organise schedules |
Oral communication | Uses listening, questioning and presenting techniques to confirm information and promote changes using appropriate industry language |
Reading | Interprets and analyses a range of textual information and numerical data from a range of technical sources to determine necessary actions |
Writing | Prepares documentation detailing required changes, procedures and implementation according to organisational requirements using required language |
Teamwork | Uses a variety of relevant communication tools and strategies in building and maintaining effective working relationships |
Planning and organising | Plans strategic priorities and outcomes within a flexible, efficient and effective context in a diverse environment exposed to competing demands Addresses complex problems involving multiple variables, using formal analytical, lateral thinking techniques, experience and knowledge |
Problem solving | Analyses and understands context of information and uses it to develop solutions to given problems |
Technology | Uses digital technologies to manage business operations and actively investigates new technologies for strategic and operational purposes |
Sectors
Systems administration and support