Technical staff who specify, install or upgrade ICT networks apply the skills and knowledge in this unit.

This unit applies to energy and cost efficient installations to meet sustainability targets by remotely feeding PoE.

ELEMENT

PERFORMANCE CRITERIA

1. Plan to install thin client applications

1.1. Assess extent of applications to be implemented using feasibility report and organisational guidelines

1.2. Highlight issues associated with adoption of Web 2.0 applications

1.3. Produce an implementation plan and present to customer

1.4. Liaise with appropriate person to obtain approval for the plans with any recommendations

1.5. Notify customer for site access

2. Evaluate appropriate applications

2.1. Develop criteria for Web 2.0 applications to satisfy enterprise needs

2.2. Test and evaluate Web 2.0 applications according to agreed criteria

2.3. Present findings to the customer with recommendations on Web 2.0 applications

3. Install hardware components and applications

3.1. Follow occupational health and safety (OHS) and environmental requirements according to plan and manufacturer's specifications

3.2. Develop implementation plans with prioritised tasks and contingency arrangements for minimum disruption to customer

3.3. Install hardware components and thin client software needed for the work according to network and organisational requirements

3.4. Bench test performance of applications

3.5. Resolve identified problems

4. Complete work and document activities

4.1. Document the installation and integration process according to organisational guidelines

4.2. Provide user documentation

4.3. Notify customer and obtain sign off

Required skills

communication skills to liaise with internal and external personnel on technical, operational and business related matters

literacy skills to:

interpret technical installation manuals

process and present written and verbal information to a diverse range of people

write reports, design solutions and recommendations in required formats

planning and organisational skills to plan, prioritise and monitor own work

problem solving skills to resolve installation issues

research skills to interrogate vendor databases and websites to identify solutions to meet client business specifications

technical skills to evaluate thin client software and methodologies

Required knowledge

business processes

client business domain, business function and organisation

compatibility issues and resolution procedures

configuration of internet protocol (IP) networks

customer and business liaison

documenting technical specifications

linkage between processes

set-up and configuration procedures

systems diagnostic features

Web 2.0:

applications and functionality

areas of the Web 2.0 relevant to configuration and testing

current industry accepted Web 2.0 products

vendor specifications and requirements for Web 2.0 applications

Web 2.0 application procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

determine and meet client requirements for thin client applications

install and configure the components according to vendor and technical specifications.

Context of and specific resources for assessment

Assessment must ensure:

site on which remote power feeding applications can be implemented

relevant documentation, feasibility studies and equipment manuals.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate carrying out installation and configuring

review of plans completed by the candidate for different sites outlining resources required

oral or written questioning to assess required knowledge and methodologies used.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTSUS5187A Implement server virtualisation for a sustainable ICT system

ICTSUS4183A Install and test renewable energy system for ICT networks

ICTSUS4184A Install and test power saving hardware

ICTSUS4185A Install and test power management software.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Organisational guidelines may include:

budget allocations

operational costs

organisational cost

projected growth

security.

Customer may include:

banks

government department

hospitals

private organisation

small and medium enterprises.

Appropriate person may include:

network administrator

network manager

supervisor.

Hardware components may refer to:

cards

power feeding

management of desktop systems and screens.

Thin client software may include:

lockdown configuration software

management software:

Axel technologies

Citrix

IGEL Technology

Wyse

Symantec

OS X Terminal server software

virtualisation software

windows based thin client software.

Organisational requirements may include:

work environment

problem solution processes

roles and technical responsibilities in the IT department

vendor and product service level support agreements.

Unit sector

Telecommunications

Sustainability

This unit contains employability skills.