Technical staff who renovate and test recovered customer premises systems and equipment apply the skills and knowledge in this unit.

Relevant jobs roles include supervisors in charge of installation and maintenance teams responsible for the new installations and upgrades of telecommunications customer equipment.

Refurbishment can occur on all types of customer premises equipment (CPE), including telephony, data, video, digital broadcasting and computer networks, including local area networks (LAN) and multimedia in domestic, commercial or industrial installations.

ELEMENT

PERFORMANCE CRITERIA

1. Process recovered equipment

1.1. Conduct a visual inspection of the external condition of the customer equipment for acceptability

1.2. Conduct functional tests on equipment to determine equipment suitable for repair

1.3. Salvage, label and store functional equipment for use as spare parts

1.4. Label and scrap non-functional equipment and parts according to company procedures

2. Renovate and repair equipment

2.1. Clean and renovate equipment housing to acceptable standard for reuse

2.2. Conduct full functional and operational tests on equipment circuit boards for suitability of reuse

2.3. Repair and rectify faulty equipment circuit boards for reuse

2.4. Reassemble equipment circuit boards into renovated housings and relabel accordingly

2.5. Reload new compatible software according to manufacturer's specifications

2.6. Conduct a final acceptance test on the refurbished equipment according to manufacturer's specifications and record test results

3. Package refurbished product and complete documentation

3.1. Prepare and place new labels on equipment and parts before using protective wrapping

3.2. Seal and label packaging with documentation according to specification

3.3. Store and assemble completed packages for distribution according to company requirements

Required skills

communication skills to liaise with customers to ensure requirements are known and can be met within timeframes

literacy skills to:

read and interpret technical documentation, such as equipment manuals and specifications

record test results

update site records

planning and organisational skills to organise equipment

problem solving skills to solve equipment problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

technical skills to:

repair and test recovered equipment

repair circuit boards

test equipment

use hand and power tools

Required knowledge

features and operating requirements of test equipment

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer's requirements for safe operation of equipment

operate equipment according to a test specification

overview knowledge of customer premises equipment

specific OHS requirements relating to the activity and site conditions

test methods and performance requirements

typical issues and challenges that occur on site

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

process recovered equipment

renovate and repair equipment

package refurbished product.

Context of, and specific resources for assessment

Assessment must ensure:

systems and equipment to refurbish

test equipment and tools for refurbishment currently used in industry

manufacturer's specifications.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit.

direct observation of the candidate renovating, repairing and testing equipment

review of documentation and test results prepared by the candidate

oral or written questioning to assess required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN3074A Recover customer premises equipment.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

External condition may include:

chemical or insect intrusion

cracks in plastic

deep scratches or scuff marks that will not buff out

holes in plastic

liquid

major discolouration

modifications

non-removable paint

physical damage.

Customer equipment may include:

alarm systems

cable modem

cable TV (CATV) set-top boxes

digital reception equipment

digital subscriber line routers

home entertainment

internet protocol private branch exchange (IP PBX)

IP PBX server

IP security systems

internet protocol TV (IPTV)

PBX

session initiation protocol (SIP)-enabled unified communication (UC) system

telephone handsets

video conferencing equipment

voice over internet protocol (VoIP) gateway

worldwide interoperability for microwave access (WiMAX) CPE.

Functional tests may relate to:

beep and speech

dial tone

existence of crackle or noise

intercom buttons

lamp indication

lamp lights

microphone and microphone lights

side-tone confirmation

speaker operation

two way speech and music

volume control.

Renovate equipment housing may include:

polishing metal casing

removing labels and stickers

repairing physical defects

replacing of fixtures on enclosure

respraying of enclosure.

Packaging may include:

cardboard boxes

pallets

plastic bags.

Documentation may include:

certification of worthiness

guarantee details

loaded software details

test results.

Unit sector

Telecommunications

Telecommunications networks engineering

This unit contains employability skills.